Top Tech Jobs & Startup Jobs in Charlotte, NC

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.

Leads Calix’s global compensation function, including compensation strategy, executive and equity programs, job architecture, market pricing, annual planning, governance, compliance, analytics, and technology. Advises executive leadership, the Compensation Committee, and Board of Directors while managing and developing the compensation team. Partners with Finance, Legal, Payroll, HRIS, and Talent Acquisition on compensation investments, workforce planning, acquisitions, and global business initiatives.

Leads the global cost accounting function, overseeing inventory accounting, product costing, COGS, manufacturing and supply chain accounting, forecasting, controls, audits, and operational finance. Develops strategy, modernizes processes through automation and ERP enhancements, improves reporting and forecast accuracy, and partners with executive, operations, manufacturing, supply chain, finance, and IT leaders. Builds and leads high-performing accounting teams while ensuring U.S. GAAP and SOX compliance.

Leads the strategy, design, and execution of Calix’s managed service provider growth engine. The role develops customer lifecycle models, operating frameworks, governance, KPIs, dashboards, and strategic planning processes. It coordinates Product, Sales, Marketing, Services, Support, Operations, and Success teams; drives adoption of new processes and technologies; identifies capability gaps and risks; and partners with executives to scale MSP growth and optimize customer outcomes, retention, adoption, and expansion.

Lead strategic SaaS and SmartLife sales across regional communication service provider accounts. Manage complex, end-to-end sales cycles; engage executives; conduct discovery, demonstrations, and account planning; identify strategic opportunities; develop territory plans; and collaborate with solution specialists, engineering, customer success, and account teams. Provide market feedback on product development and pricing while supporting sales enablement and field training initiatives.

Own product marketing for Calix’s Managed Business portfolio, including networking hardware, software, platforms, and managed services. Develop positioning, messaging, use cases, launches, sales toolkits, partner enablement, and internal training. Translate technical capabilities into business value for managed service providers, influence product roadmaps through market feedback, and coordinate cross-functional go-to-market execution across product, sales, support, communications, partners, and demand generation.