Top Tech Jobs & Startup Jobs in Charlotte, NC

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Provides prompt support to internal and external users experiencing product or platform issues. Responsibilities include troubleshooting software and hardware, investigating problems across phone, email, and chat, escalating unresolved issues, following through on resolutions, and documenting tickets. The role requires strong communication, customer-service skills, attention to detail, adaptability, critical thinking, and willingness to support after-hours or weekends as needed. This is a fully remote, six-month temporary assignment.

The Specialty Partnerships Development Representative identifies and prioritizes specialty healthcare accounts, conducts outbound prospecting, leads qualification meetings, and transitions qualified opportunities to regional teams. The role manages Salesforce pipelines, analyzes conversion data, collaborates with sales, marketing, and clinical teams, and develops scalable partnership processes. It is fully remote with up to 15% field travel.

Conduct high-volume outreach to healthcare providers, identify prospective referral partners, schedule qualified meetings, perform discovery calls, and hand off leads to clinical partnership representatives. Maintain accurate CRM records and support referral pipeline growth through consultative, multi-channel sales efforts. The role requires strong communication, organization, resilience, independent prioritization, and comfort working remotely.

Coordinate recruiting interviews across time zones, serve as the primary candidate contact, maintain ATS records and hiring metrics, and support recruiters and hiring managers with interview materials. The role emphasizes scheduling efficiency, candidate experience, organization, communication, and workflow improvement in a fast-paced, fully remote environment.

Leads strategic planning, operational execution, reporting, and infrastructure for Equip’s Care Operations function. Manages analysts and project managers, drives process improvement and change management, develops performance metrics and dashboards, and partners cross-functionally to scale care delivery and patient experience. The role translates organizational strategy into standardized, accountable systems while using SQL and operational analysis to identify trends and improve efficiency, compliance, and departmental performance.

Manage health plan partnerships from implementation through ongoing value delivery, retention, renewals, and expansion. Coordinate internal teams, represent client needs, oversee program KPIs, support contracting conversations, produce client reporting, and drive operational improvements. The role requires strong healthcare payer knowledge, relationship management, analytical skills, and project coordination. It is fully remote with at least quarterly travel to client meetings.

Conduct provider outreach through phone, email, and other sales channels to generate qualified meetings and patient referrals. Perform discovery calls, identify leads, document interactions and statuses in the CRM, and hand off qualified opportunities to clinical partnership representatives. The role requires strong communication, organization, resilience, independent time management, and the ability to work remotely. Limited travel may be required for training and conferences.

Conducts high-volume outreach to healthcare providers, schedules qualified meetings, performs discovery calls, sources leads through email and phone, documents interactions in a CRM, and hands qualified leads to clinical partnership representatives to drive patient referrals.

Leads strategic payor partnerships and market expansion, including value-based contracting, enterprise deal development, executive relationship management, pipeline forecasting, and multi-year revenue modeling. The role coordinates with Legal, Compliance, Clinical Operations, and Finance to execute scalable market launches and build repeatable partnership processes. It represents Equip’s clinical and business value to major health plans and enterprise stakeholders while expanding access to virtual eating disorder treatment.