Manage Patient Service Center onboarding and learning programs, including cohort planning, curriculum sequencing, certifications, product and process-change enablement, communications, and rollout execution. Coordinate stakeholders across Learning, Operations, Workforce Management, Quality, and Compliance; track timelines, risks, and dependencies; ensure audit-ready documentation; and directly lead a small team through coaching, prioritization, and performance feedback. Travel up to 20% may be required.