Analyze and optimize provider data workflows to improve efficiency and accuracy. Perform data reconciliation across systems, conduct root-cause analysis, support QA/UAT, create reports and dashboards, and develop training materials and SOPs to drive continuous improvement and cross-functional alignment.

The Enterprise AI Architect designs and implements AI architectures, leads integration of agent systems, and ensures compliance with governance standards, enhancing business capabilities.

The Performance Support Specialist resolves escalated complaints, reviews reports, manages complaint tracking, and builds relationships with internal and external customers.