Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Drive revenue by managing inbound leads and proactively prospecting accounts, owning full sales cycle from discovery and demos to negotiation, building stakeholder relationships, forecasting pipeline, representing customers to inform product, and supporting SDR-to-AE processes. Attend industry events occasionally.

Sell UpCodes to AEC firms by managing inbound leads and prospecting new accounts, building and qualifying a pipeline, owning full sales cycles from demo to close, attending industry events, partnering with SDRs, and sharing customer feedback to improve product and go-to-market efforts.