Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Leads the creation, editing, maintenance, and approval of user guides, release notes, and technical documentation for regulated software products. Collaborates with engineering, product, project, and subject matter experts to simplify complex functionality. Establishes documentation standards, publishing processes, content structures, and continuous-improvement frameworks while managing cross-functional initiatives, schedules, quality, consistency, and stakeholder approvals.

Supports product strategy, roadmap development, lifecycle management, market research, customer feedback, requirements definition, cross-functional development, launch readiness, and ongoing product improvement for regulated healthcare software, devices, and services. Coordinates timelines, documentation, stakeholder communications, training, sales enablement, risk management, and performance monitoring while ensuring quality and regulatory alignment.