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Top Operations Jobs in Charlotte, NC
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Consumer QA Analyst III, you'll oversee quality management programs, analyze KPI trends, communicate findings, manage quality projects, and facilitate calibration sessions to enhance customer support operations at Coinbase.
Top Skills:
Google DocsGoogle SheetsGoogle Slides
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As Senior Site Leader, you will manage CX operations, leading a team of managers and customer support agents, driving performance improvements, and developing customer satisfaction metrics.
Top Skills:
Lean Six Sigma
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Compliance Program Manager, oversee regulatory compliance programs in transaction monitoring, lead cross-functional teams, enhance processes, and ensure adherence to global AML regulations.
Top Skills:
ExcelGoogle SheetsGoogle SlidesJIRAPowerPointSalesforce Service Cloud
Featured Jobs
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
The TMS Quality Compliance Analyst III will conduct investigations for compliance, document findings, and ensure adherence to regulatory standards in a fast-paced environment.
Top Skills:
ExcelGoogle DocsGoogle SheetsHummingbirdJIRASalesforce Service CloudWord
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
The role involves conducting EDD/KYC investigations for financial compliance, quality reviews, data analysis, and maintaining documentation standards.
Top Skills:
ExcelGoogle DocGoogle SheetHummingbirdJIRASalesforce Service CloudWord
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As the Consumer L&D Lead, oversee training strategy and deployment for the consumer support team, ensuring effective onboarding, continuous education, and training program evaluation.
Top Skills:
Adobe PremiereArticulate Review 360Articulate Rise 360AsanaDocebo LmsGoogle SuiteJIRALookerSlack
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Perform EDD compliance investigations, analyze transactions and KYC information, and support regulatory compliance within a fast-paced environment.
Top Skills:
ExcelGoogle DocGoogle SheetWord
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As an Associate Manager, Compliance, you will oversee a team of Compliance Analysts, ensuring adherence to operational KPIs, driving performance, and implementing compliance strategies within Coinbase's AML program, while fostering a culture of compliance.
Top Skills:
Aml ComplianceBsaFincen GuidelinesGoogle AppsOfacProject Management Tools
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a CX Consumer QA Manager at Coinbase, you'll develop and implement QA strategies for customer service quality, manage a global QA team, and analyze metrics to drive performance improvements.
Top Skills:
Google AppsJIRAMaestro QaSalesforce Service Cloud
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead the global KYC program, ensuring compliance with regulations, managing a high-performing team, and providing strategic direction and oversight for operations and advisory functions.
Top Skills:
AmlCompliance SystemsKyc
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