Provides financial support for group insurance clients through billing management, financial reporting, data analysis, reconciliations, revenue projections, audits, and data integrity oversight. Partners with internal and external stakeholders on implementations, renewals, underwriting, and client presentations. Documents and improves financial processes, supports compliance requirements, monitors financial trends and metrics, and contributes to cross-functional initiatives that improve operational effectiveness.

Oversee operational risk management for MetLife’s Group Benefits business by implementing the non-financial risk framework, advising business leaders, monitoring risk events and indicators, managing remediation, strengthening controls, and partnering with technology, operations, compliance, and control functions. The role also develops risk mitigation strategies, supports governance and risk appetite compliance, and improves risk practices through training, stakeholder engagement, analytics, and emerging technologies.

Performs daily accounting functions supporting incoming and outgoing funds, including wire processing, disbursements, misdirected money, suspense reconciliations, and cash reconciliations. Analyzes financial transactions, maintains general ledger accounts, investigates discrepancies, resolves reconciliation exceptions, and improves accounting processes, controls, and compliance. Partners collaboratively across teams to ensure accurate financial records and reliable customer and business fund operations.