As a Customer Care Tax Manager, you will oversee a team of agents, manage performance metrics, coach staff, and improve customer experiences in payroll tax matters.

The role involves outbound prospecting to generate qualified meetings with hotel decision-makers through cold calling and other outreach methods while maintaining organized follow-up and using sales tools.

The role involves managing delinquent accounts, negotiating payoffs with customers, collaborating with various teams, and optimizing collections processes.