Top Customer Success Jobs in Charlotte, NC

The Senior Customer Programs Manager will design and lead programs driving customer advocacy and marketing, manage cross-functional projects, and improve customer experience using Salesforce and Gainsight.

The Trauma Specialty Care Navigator will provide assessment, support, and care coordination for members with PTSD and complex trauma. Responsibilities include telephonic screening, documentation, and collaboration with multi-disciplinary teams to ensure effective care delivery.

Manage relationships with partners, drive adoption of best practices, oversee customer lifecycle, and present data-driven insights to decision-makers for optimal product utilization.

As a Mental Health Provider, you will offer counseling, respond to crises, and utilize data-driven practices while following ethical standards.