The Customer Success Operations Manager will build and scale processes for the global Customer Success team, improve efficiency, track metrics, and drive strategic initiatives to enhance client experience.

The Customer Success Manager will oversee post-sale client relationships, collaborate with internal teams, monitor customer health, and advocate for customer needs while driving adoption and growth across the client portfolio.

The Service Delivery Associate provides technical assistance to clients for the implementation and configuration of a document management system, ensures data accuracy, and troubleshoots client issues.