Top Customer Success Jobs in Charlotte, NC

As a CX Incident and Bug Analyst III, you'll manage incident response operations, communicate with stakeholders, triage bugs, and represent customer feedback to improve processes.

The role involves managing escalation processes, resolving customer issues, communicating effectively with stakeholders, and driving improvements based on customer feedback.

As a Concierge in the Customer Success Team, you will support high-value customers, resolve issues, and enhance their experience with Coinbase's products.

The Senior Sanctions Associate will advise on US, EU, and UK sanctions laws, manage risks, and educate teams on compliance. Responsibilities include regulatory monitoring, cross-functional collaboration, and resolving sanctions-related issues.

Lead customer experience programs related to risk and payments, developing strategies, optimizing operations, and collaborating across teams to enhance customer satisfaction.

The role involves leading social support teams, managing crisis responses, developing support policies, and improving customer experiences through effective public messaging.

The Senior Analyst will lead SOX IT initiatives, assess compliance controls, work with auditors, and enhance program maturity while collaborating with various teams.

As a TMS Compliance QA Analyst IV, you'll conduct audits on transaction monitoring cases, support AML efforts, train analysts, improve procedures, and collaborate across teams to enhance workflows and present findings.

As a Supervisor for the Customer Success Team, you will lead and manage a team focused on delivering high-quality customer experiences and resolving escalations while collaborating cross-functionally.