Top Customer Success Jobs in Charlotte, NC

Conduct reviews of investigations for compliance, analyze customer behavior, document findings, and collaborate with the Quality Assurance team to ensure high standards in compliance handling.

The Supervisor, Concierge leads a team of Concierge Agents to enhance customer experience, manage escalations, achieve metrics, and streamline operations at Coinbase's Charlotte location.

As a Lead EDD Compliance Analyst, conduct investigations for customer compliance, analyze transaction data, and ensure adherence to regulatory standards. Collaborate with various teams to maintain high-quality resolutions while continuously improving compliance processes.

As a Lead TMS Compliance Analyst, you'll investigate AML and fraud alerts, oversee transaction monitoring operations, and support compliance efforts with a focus on continuous improvement and team collaboration.

As a Concierge Agent III, you will deliver world-class service, manage customer relationships, resolve issues, and educate clients on products while advocating for their needs within the organization.

As a Quality Compliance Analyst, you will conduct reviews of investigations, interact with various teams for compliance, and maintain high documentation standards within EDD/KYC regulations.

As a Consumer QA Analyst III, you will manage quality programs, analyze metrics, present insights, and oversee quality projects to enhance customer support efficiency.

Lead a Compliance team overseeing transaction monitoring, ensuring compliance with financial regulations, and improving customer experience through operational excellence.

The Associate Manager, EDD Compliance leads a team focused on compliance, transaction monitoring, and enhanced due diligence, ensuring best practices in customer service and regulatory adherence.

The Compliance Program Manager at Coinbase leads global regulatory compliance programs, ensuring adherence to AML regulations, improving transaction monitoring processes, and collaborating with stakeholders to enhance operations through effective governance strategies.