Top Customer Success Jobs in Charlotte, NC

Lead a Compliance team overseeing transaction monitoring, ensuring compliance with financial regulations, and improving customer experience through operational excellence.

The Supervisor, Concierge leads a team of Concierge Agents to enhance customer experience, manage escalations, achieve metrics, and streamline operations at Coinbase's Charlotte location.

The Associate Manager, EDD Compliance leads a team focused on compliance, transaction monitoring, and enhanced due diligence, ensuring best practices in customer service and regulatory adherence.

The Senior AML Investigations Trainer will develop and implement compliance training programs, manage projects, analyze metrics, and collaborate with various teams.

As a Lead EDD Compliance Analyst, conduct investigations for customer compliance, analyze transaction data, and ensure adherence to regulatory standards. Collaborate with various teams to maintain high-quality resolutions while continuously improving compliance processes.

As a Lead TMS Compliance Analyst, you'll investigate AML and fraud alerts, oversee transaction monitoring operations, and support compliance efforts with a focus on continuous improvement and team collaboration.

Conduct reviews of investigations for compliance, analyze customer behavior, document findings, and collaborate with the Quality Assurance team to ensure high standards in compliance handling.

As a Concierge at Coinbase, you'll manage relationships with high-value customers, provide exceptional service, troubleshoot issues, and onboard new users. You'll also proactively monitor accounts and educate customers about products and features.

As a Supervisor on the Customer Success Team, manage Concierge Agents, enhance customer experiences, and drive operational improvements in a fast-paced environment.

The role involves managing escalation processes, resolving customer issues, communicating effectively with stakeholders, and driving improvements based on customer feedback.