Top Customer Success Jobs in Charlotte, NC

As a Client Retention Specialist, you will educate and assist clients in financial programs, deescalate issues, retain clients, and achieve retention goals.

As a Bilingual Client Retention Specialist, you educate clients on financial programs, deescalate concerns, navigate CRM systems, analyze situations, and develop solutions to enhance client retention and satisfaction.

The Customer Service Representative provides supportive and compassionate service to clients enrolled in financial hardship programs through calls, issue resolution, and collaboration with other departments to ensure client satisfaction.

Provide exceptional customer service as the primary contact for clients, addressing inquiries, educating on programs, and maintaining positive client relations in a remote, call center environment.