The Customer Service Representative acts as the main contact for clients, providing support, resolving issues, and maintaining client relations through effective communication and problem-solving in a high-volume call center.

The Bilingual Client Retention Specialist assists clients in financial hardship, educating them on programs, de-escalating issues, and ensuring client retention through exceptional support and problem-solving.

The Client Retention Specialist educates and assists clients in financial hardship, retains services, empathizes with client concerns, and meets retention goals.