HighLevel
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What It's Like to Work at HighLevel
This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.
What's it like to work at HighLevel?
Strengths in team support, benefits, and development opportunities are accompanied by challenges around heavy workloads, inconsistent management, and uneven training enablement. Together, these dynamics suggest a high-growth, remote-first environment offering impact and flexibility, while requiring careful role fit and manager due diligence for a sustainable experience.
Positive Themes About HighLevel
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Team Support: Colleagues are often described as supportive and collaborative, with teamwork and accessible leadership emphasized. A remote-first setup with active communication fosters a sense of belonging across a global workforce.
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Benefits & Perks: Benefits include employer-paid health and vision insurance, short-term disability, a company-matched 401k, and flexible PTO with paid family leave and holidays. The organization highlights work-life balance as a top reason to work there.
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Learning & Development: Professional growth is supported through educational stipends, mentorship, and leadership programs. Employees describe opportunities to learn about scaling a B2B SaaS and contribute to impactful product development.
Considerations About HighLevel
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Workload & Burnout: High expectations in a fast-paced environment can lead to working beyond standard hours, especially in remote settings. Certain roles, such as customer support, are likened to a constant-queue “virtual call center” with heavy KPIs and uneven workload distribution.
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Weak Management: Some teams describe management as unhelpful or poor at communication, with instances of unclear direction and shifting expectations. Hiring and interview experiences are occasionally characterized by prolonged processes and lack of follow-through.
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Limited Development: Training is described as subpar or rushed in areas like customer support, leaving people confused about platform functionalities. Rapid changes without adequate enablement contribute to difficulty ramping effectively.
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