Quality Assurance Engineer (NPI)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

How you will make an impact

• We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.

• This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.

• As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

What will you do?

Customer Requirements Review

• Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

QMS Leadership

• Maintain and improve ISO 9001:2015 processes, work instructions, and records.

• Support internal audits and prepare for external/customer audits.

NPI to Ramp

• Identify CTQs, develop control plans, and complete PFMEAs.

• Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.

• Capture and support lessons learned for current and future launches.

Liquid Cooling

• Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.

• Maintain leak‑prevention protocols and sensor‑based monitoring.

• Validate coolant fill, purge, filtration, and cleanliness processes.

• Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.

• Lead CTQ analysis and support PFMEA and control plan development.

• Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In‑Line Quality & Yield

• Implement SPC on critical processes; monitor FPY, DPPM, and escapes.

• Deploy mistake‑proofing and lead containment when process signals drift.

Supplier Quality

• Support definition of incoming inspection criteria for NPI.

• Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality

• Lead 8D/A3 investigations for returns and complaints.

• Drive CAPA implementation and communicate results to customer quality teams.

• Identify gaps and coordinate cross‑functional corrective actions.

Digital Quality

• Automate data flow from MES/ERP systems.

• Develop real‑time dashboards and alerts.

• Use control‑chart behavior to recommend corrective actions.

Documentation & Training

• Publish procedures and one‑point lessons.

• Train operators and technicians on CTQs, audit discipline, and error‑proofing.

• Translate customer and regulatory requirements into internal instructions and visual aids.

Success Metrics

• FPY/yield increases; DPPM reductions.

• Zero major audit findings.

• CTQs Green at launch.

• Verified CAPA effectiveness with reduced recurrence.

• Decreased COPQ with measurable savings.

• Reduced CCAR closure time.

Work Model & Travel

• On‑site role at Salisbury integration and test lines.

• Travel to suppliers and customers up to ~15–20%.

• Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education

• Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience

• 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.

• Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.

• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Preferred

• ASQ CQE or Six Sigma Green Belt.

• Experience with server/rack integration.

• Supplier development (APQP/PPAP) and customer‑facing quality experience.

• Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements

• Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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