NPI Quality Assurance Engineer

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

At Jabil, we make the world’s best brands better by designing, manufacturing, and delivering end-to-end solutions on a scale.

Our Salisbury, NC site supports high-growth cloud infrastructure customers—from server and rack integration to data-center subsystems—where quality, speed, and traceability are non-negotiable.

How will you make an impact?

• We are hiring an NPI Quality Assurance Engineer III to own product and process quality across our cloud business at Salisbury.
• You will lead ISO 9001:2015 systems, build control plans and quality gates from New Product Introduction, (NPI), through mass ramp, and use data to prevent defects before they’re born.
• This is a hands-on role on the line and in the data.

What will you do?

Customer Requirements Review:

• Review of Customer requirements at the initial phases and ensure we comply with all the requirements that include but may not be limited to BOM review, Specifications (Cosmetic, Technical Etc.) and Incoming Quality Criteria(s).

QMS Leadership:

• Maintain and improve ISO 9001:2015 processes, work instructions, and records for the cloud product line; Support internal audits and readiness for external/customer audits.

NPI Ramp:

• Identify CTQs, Create Control Plans, PFMEA; execute MSA/GR&R; verify process capability (Cp/Cpk); FAI for newly built products and launch readiness.
• Support lessons learned documentation and reviews for Current and future product launches.

In-line Quality & Yield:

• Establish SPC on critical processes; track FPY, DPPM, escapes; deploy mistake-proofing (poka-yoke); drive structured containment when signals drift.

Supplier Quality:

• Support the Incoming Inspection Criteria, definition based on Jabil and Customer requirements from NPI standpoint.
• Support Supplier Quality with CTQ identification, material storage process & supplier qualifications as needed.

Customer:

• Lead 8D/A3 investigations on returns/complaints from NPI standpoint; implement CAPA and close the loop with clear, data-driven communication to customer quality teams.
• In Parallel, identify gaps and drive actions for closure while working with cross functional teams and customer as needed.

Digital Quality:

• Automate data flow from MES/ERP/; build live dashboards/alerts; use control-chart behavior to recommend corrective actions.

Documentation & Training:

• Publish procedures and one-point lessons; train operators/techs on critical to quality features, audit discipline, and error-proofing.
• Understand and Translate Customer and regulatory requirements into Internal Work Instructions, Visual Aids and other applicable documents.

How will you get here? 

• 5-8 years in Quality or Manufacturing Engineering for cloud/data-center hardware or complex electromechanical builds.
• Hands-on with ISO 9001:2015, internal auditing, PFMEA, Control Plans, PPAP/FAI, MSA, SPC, and 8D/A3 problem solving.
• Data skills: Excel/Sheets power-user plus basics in a BI tool (Power BI/Tableau/Looker).

Preferred Qualifications:  

• ASQ CQE or Six Sigma Green Belt.
• Experience with server/rack integration
• Supplier development experience (APQP/PPAP) and customer-facing quality
• Systems: MES, PLCM, ERP (SAP).

How we’ll measure success:

• FPY/yield ↑ and DPPM ↓ quarter-over-quarter.
• Zero major audit findings.
• CTQs Green at launch.
• Verified CAPA effectiveness; recurrence rate ↓.
• COPQ (scrap/rework/returns) trending ↓ with quantified savings.
• CCAR closure lead time ↓.

Work Model & Travel:

• On-site at Salisbury integration and test lines, supplier and customer visits up to ~15–20% as needed.
• Expect frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Physical Demands (typical for this role)

• Periods on the production floor; ability to lift up to ~25–30 lbs. occasionally; use of PPE as required.

Education:

• Bachelor’s in mechanical, Industrial, Manufacturing, Electrical Engineering or equivalent combination of education and experience

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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