Lead Operations Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

As the Lead Operations Analyst for the Joint Use Finance Team, you will serve as a pivotal leader, ensuring the precision and efficiency of our payment processes, helping other payment professionals deliver accurate and timely payment processing. Your expertise will be instrumental in maintaining flawless payment operations that uphold our commitment to delivering top-tier services to our customers, partner organizations and vendors.

Responsibilities

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
• Oversee payable and payment collection efforts
• Lead other payment professionals to maximize team productivity and efficiency
• Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
• Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
• Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
• Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
• Serve as Subject Matter Expert (SME) for payment systems and processes
• Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
• Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
• Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
• Ensure payment practices align with all legal requirements
• Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters

WHAT IT TAKES TO CATCH OUR EYE:

• Degree in Accounting, Finance, Business Administration preferred, or equivalent work experience.
• Experience working closely with other teams on system conversions.
• Experience with expense and capital allocations.
• Experience with pole, right-of-way/easement, franchise, dark fiber, and tower contracts, and inventory systems.
• In-depth knowledge of Brightspeed payment and billing systems.
• Produce expense/payment reports for Poles, Right-of-Way, Towers, and Dark Fiber upon request.
• Knowledge of GIS systems to review data provided by vendors.
• Familiarity with telecommunication industry regulations and payment best practices.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent project management and communication skills.
• Detail-oriented mindset, ensuring high accuracy in a high-volume payment environment.
• Proficiency in Microsoft Office Suite and other relevant payment software

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice