Jobs at Brightspeed

Investigates telecom billing disputes by analyzing CABS invoices, access charges, usage records, tariffs, contracts, and intercarrier settlements. Determines dispute validity and financial impact, prepares case analyses, processes adjustments, maintains compliance documentation, and collaborates with billing, network, finance, and carrier teams. The role also identifies dispute trends, supports process improvements and system enhancements, and manages dispute queues while meeting service-level and quality targets.

Designs, engineers, deploys, optimizes, and supports carrier-class optical and packet transport networks. Develops DWDM, ROADM, Ethernet, and high-capacity transport solutions; performs capacity planning, resiliency analysis, troubleshooting, migrations, and technology evaluations. Creates engineering documentation, configurations, bills of materials, and implementation packages while establishing standards. Partners with planning, operations, field teams, labs, vendors, and leadership to ensure scalable, reliable broadband and enterprise network infrastructure.

Develop forward-looking growth marketing strategies that drive consumer awareness, acquisition, and business growth. Translate consumer insights, behavioral data, competitive intelligence, cultural trends, and emerging technologies into integrated campaigns, innovation pilots, value propositions, and test-and-learn initiatives. Partner with creative, media, CRM, product, analytics, and other teams to define campaign strategies, measure performance, scale successful programs, and present recommendations to senior leadership.

Drive new logo acquisition and revenue growth within an assigned territory. Sell Brightspeed products and services through telephone and web conferencing using consultative sales techniques. Qualify leads, identify decision-makers, understand customer needs, address objections, close sales, maintain sales funnel and contract information, and provide excellent customer service.

Leads creative strategy for integrated, performance-focused marketing campaigns across paid media, CRM, eCommerce, email, and direct mail. Translates business priorities and customer insights into messaging, campaign themes, value propositions, and creative direction. Manages creative teams, agency partners, budgets, testing, production processes, and cross-functional collaboration while optimizing campaigns for engagement, conversion, customer acquisition, and revenue growth.

Manages marketing technology operations and campaign infrastructure across Salesforce Marketing Cloud and customer data platforms. Translates marketing objectives into technical requirements, architects customer journeys, oversees campaign setup and deployment, supports data integrations, and improves automation workflows. Partners with Marketing, IT, Analytics, and technical teams to optimize personalized, data-driven communications while balancing strategic MarTech initiatives and operational campaign needs.

Develop and execute customer acquisition strategies across direct mail, email, and SMS. Manage campaign planning, targeting, testing, budgets, performance measurement, optimization, vendors, and regulatory compliance. Analyze customer and channel data to improve response rates, conversions, CPA, ROAS, and overall return on investment. Collaborate with Analytics, Creative, Product, Marketing Strategy, agencies, and other partners while presenting insights and recommendations to leadership.

Leads Brightspeed’s enterprise brand strategy across flagship fiber and legacy DSL products. Owns brand positioning, identity, messaging, governance, campaigns, brand metrics, and organic social strategy. Partners with marketing, product, sales, and executive stakeholders to integrate brand strategy into launches and customer experiences. Manages external agencies and develops a team of brand and social professionals while identifying opportunities to improve awareness, engagement, reputation, and long-term brand equity.

Manages marketing technology operations and campaign execution across Salesforce Marketing Cloud and customer data platforms. Translates marketing objectives into technical requirements, architects customer journeys, oversees automated email campaigns, supports data integrations and architecture, and improves workflows through automation and quality assurance. Partners with Marketing, IT, Analytics, and technical teams to deliver scalable, personalized, data-driven customer communications while balancing strategic initiatives and operational priorities.

Manages and optimizes authenticated and unauthenticated web and mobile customer experiences for broadband services. Develops digital experience requirements, analyzes customer behavior and KPIs, leads experimentation and personalization, and partners with UX/UI, Product, Engineering, Analytics, CRM, Marketing, IT, and Customer Care teams. Drives improvements in conversion, revenue, retention, self-service utilization, customer effort, and satisfaction within Agile delivery environments.

Supports enterprise financial reporting, month-end close, variance analysis, financial modeling, dashboards, and performance analysis. Partners with cross-functional leaders to explain financial drivers, improve reporting accuracy, and provide actionable insights for decision-making. Maintains accounting and reporting systems, prepares management reporting packages, supports executive presentations, and identifies process automation opportunities.

Leads creative strategy and end-to-end production for paid media and direct response campaigns. Develops creative briefs, messaging, concepts, offers, and channel-specific assets across digital display, paid social, email, direct mail, and search support. Partners with marketing, media, CRM, analytics, creative teams, and agencies to manage production, ensure brand consistency, conduct A/B testing, analyze performance, and optimize campaigns for customer acquisition and engagement.

Drive corporate transformation by identifying initiative gaps, diagnosing roadblocks, establishing cross-department enablers, and defining incremental value-creation opportunities. Conduct strategic reviews, assess risks, develop implementation plans, and communicate initiative progress, findings, and recommendations to senior leadership. The role requires structured problem solving, quantitative analysis, stakeholder management, and leadership across multiple transformational programs.

Leads Brightspeed’s consumer sales organization across door-to-door, inbound, digital, affiliate, indirect, MDU, and outbound channels. Owns sales strategy, subscriber and revenue growth, channel productivity, partner performance, customer quality, operating discipline, and financial outcomes. Builds high-performing leadership teams, develops sales talent, establishes performance metrics, and partners cross-functionally with Marketing, Product, Customer Care, Operations, Finance, and Network to deliver sustainable growth.

Leads operational technology strategy, business requirements, UAT, release readiness, process improvement, and order-flow governance for Sales, Care, and Customer Success. Oversees more than 40,000 monthly customer orders, enterprise war-room coordination, fallout reduction, root-cause analysis, operational reporting, and cross-functional issue resolution. Manages technology and order operations teams while driving automation, customer experience improvements, fulfillment efficiency, and substantial cost savings.