Account Manager

About the Role

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility. 

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard Health is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.

This role is primarily remote, with occasional local travel (about 10–20%) to meet with nearby healthcare facilities. Candidates must reside in one of the following locations or be willing to relocate to ensure timely travel: Los Angeles, CA; San Diego, CA; San Francisco, CA; Chicago, IL; Cincinnati, KY; Boston, MA; Minneapolis, MN; St. Louis, MO; Jersey City/Newark, NJ; Long Island, NY; New York City, NY; Charlotte, NC; Cleveland, OH; Philadelphia, PA; Spokane, WA; and Milwaukee, WI.

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices 
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships
• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Relationship management experience not required but strongly preferred
• Ability to travel 10-20% of the time to local healthcare facilities in your area (Travel and lodging expenses will be covered) 
• Excellent verbal and written communication skills
• Willingness to try / lack of fear
• Bachelor's Degree

Benefits:

• Do great work that matters for customers who could really use your help
• Competitive pay
• Unlimited PTO
• Fully Remote

Estimated annual on-target earning: $80,000 - $120,000 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.