Account Manager

Compensation
-
Minimum Years of Experience
0
Minimum Level of Education
None
At Apploi, our Customer Success team is passionate about enabling positive experiences. Helping customers get the very best value from our platform and partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. To realize this, we need the extraordinary contribution of many individuals working together as a team.
We invite you to bring your best and join our remote-first innovative environment! A successful candidate will be not only an accomplished Customer Success professional, but also a critical and strategic thinker, an exceptional team player. Therefore, it's essential that this opportunity contributes to your career path and aligns with what Apploi is trying to achieve.
Who You Are

• 2+ years experience in a Customer Support / Customer Success position
• Strong customer-facing and presentation skills
• Excellent written and verbal communication skills
• BA or BS degree preferred
• HR Tech experience is a plus but not necessary
• Strong work ethic, integrity, and desire to succeed
• Adaptable to new initiatives

What You'll Do

• Build strong relationships with Apploi customers to understand their needs and ensure their success with the platform
• Become a platform expert to provide solutions based training, consultation, and support
• Lead online trainings, reviews, and one-on-one conversations to educate customers on the features of our platform
• Help manage and maintain how-to guides and customer support resources within Apploi's Help Center
• Maintain an understanding of customers' recruiting and employee placement strategies
• Collaborate with Onboarding Managers and Support Specialists to ensure a cohesive customer experience
• Partner with the Account Management team to determine upsell, cross-sell, and expansion opportunities
• Serve as an escalation point for customers on key issues
• Represent the voice of the customer and provide feedback to influence future product roadmapsApploi is transforming how healthcare hires with all-in-one software that empowers companies to find, onboard, and retain staff. Working with over 8,000 healthcare organizations across the United States, our NYC-based company helps leaders solve the industry's most pressing problem: how to provide superb care in the midst of a candidate shortage.

The Role
Working in a fast-paced, start-up environment, the Account Manager role will be empowered to prospect, forecast, plan, and sell the Apploi platform to organizations within the post-acute care industry. Reporting to the Senior Director of Sales, this role will help us deepen our relationships and reach within skilled nursing facilities, assisted living facilities, and other healthcare organizations.
As an Account Manager, you will have the exciting role of managing our customer base, providing high-value customer care, maximizing revenue through the sale of add-on products, and executing renewals. You are a critical team member in the continuing dramatic growth of Apploi.
Who You Are

• Extremely organized, able to manage the high volume of customer inquiries while also efficiently prioritizing efforts around achieving assigned targets.
• Strong prospecting and business development skills.
• Strong sales acumen and consultative skills to conduct thorough discovery calls and translate into qualified opportunities that result in a high closure rate.
• Strong interpersonal skills with the ability to adapt to varying situations and personalities.
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas.
• Excellent communication skills, both oral and written.
• Preferred: 3+ years experience as an account manager in SaaS/Cloud-based role, managing renewals and upselling/cross-selling to existing customer base.
• Experience working with Enterprise size organizations is required
• Self-starter, results-driven, highly motivated, high energy, with a proven track record overachieving quota and revenue goals.

What you'll get working at Apploi

• Remote-first environment
• Health, Dental, and Vision insurance: coverage from day one
• 401(k) with company match
• Unlimited PTO
• Wellness reimbursement
• Excellent employee referral program
• Fun, collaborative work environment
• MacBook provided
• Stipend for home office
• Opportunities for growth

What You'll Do

• Manage customer renewals, upsells, and cross-sells with an emphasis on maximizing revenues based on expected targets.
• Understand Apploi solution offerings and services offerings, be able to articulate their features and benefits using value-based selling methodology, and provide appropriate solutions based on customer needs.
• Maintain knowledge of current products and pricing appropriate to closing sales.
• Provide regular reporting on account status, issues, and accurate forecasts.
• Prepare and present product demonstrations.
• Perform outbound activities to build a revenue pipeline.
• Target key decision-makers to determine buying readiness and timelines.
• Capture and manage information/data/metrics in SFDC.
• Attend trade shows, events, and conferences.

About Apploi
At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we've created a workspace where we can be unapologetically ourselves. We're an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!
Apploi is transforming how healthcare hires with all-in-one software that empowers companies to attract, hire, and manage. Working with over 8,000 healthcare organizations across the United States, our team helps leaders solve the industry's most pressing problem: how to provide superb care in the midst of a candidate shortage.
Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.'s Best in Business awards, and was recognized in 2022 by Inc. as one of America's Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. In 2023, Apploi was recognized as one of Inc.'s Best Workplaces. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.
We're devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.