Jobs at Hapag-Lloyd

Manage accounts receivable activities including contacting customers about delinquencies, reconciling and posting payments, enforcing credit limits, generating reports, processing refunds, and resolving disputes while following company accounting policies.

Manage and coach a Sales Support team handling contracts, rate agreements, tariff filings, and FMC submissions. Oversee contract administration and Freight Information Systems processes, resolve customer issues, support sales execution, monitor metrics, and ensure policy and training compliance. Exercise independent judgment for staffing, discipline, grievance resolution, and process improvements within maritime commercial operations.

Provide inbound customer service for import shipments, prepare customs and freight manifests, coordinate with Global Service Centers, customs, terminals and vendors to release cargo, manage dwelling and abandoned cargo processes, prepare invoices and petitions for customs penalties, and maintain records and reports to ensure timely clearance and customer satisfaction.

Support procurement for inland and equipment logistics categories (truck, chassis, gensets, rail, barge, depot). Perform cost control, budgeting, savings tracking, KPI reporting, supplier performance analysis, vendor evaluations, and procurement operations support using SAP and COUPA.

Drive commercial KPIs across Southeast Asia by analyzing performance metrics, delivering insights to senior leadership, guiding sales teams to opportunities, supporting commercial rollouts and ad-hoc campaigns, and collaborating with stakeholders.

Drive process improvement and automation by identifying inefficiencies, developing automations and data pipelines, analyzing KPIs, and designing LLM/ML-enabled solutions in collaboration with AI. Support analytics, SQL/Databricks work, and deliver data-driven insights to improve operational efficiency.

Lead area performance across South East Asia by managing KPI-driven performance forums, tracking tools, and action plans. Drive accountability through structured calls, reporting, cross-functional collaboration with sales and trade teams, analyze KPI deviations, implement corrective actions, and deliver regular performance reports and ad-hoc analyses to improve sales and operational outcomes.

Manage and grow a portfolio of NVO customers in Malaysia, build client relationships, create sales plans, provide market feedback, enable fast quotations, encourage web tools usage, and resolve customer challenges to achieve budgeted sales targets.

Provide administrative and operational support for sales execution: prepare quotations, follow up with customers, coordinate rate agreements and tenders, maintain customer data and Salesforce, assist handovers to Customer Service, and promote digital tools.

Lead the OPSS team to ensure operational data governance, master data accuracy, reporting and analytics, supplier oversight, and cost control. Provide management reporting, insights, and recommendations to improve cost efficiency, supplier performance, and operational decision-making while coordinating with Operations, Procurement, Finance, and Regional stakeholders.

Coordinate planning and execution of cargo operations across the shipment lifecycle, including documentation review, load/discharge lists, DG handling, manifests, cost estimates for special cargo, reconciliations, work orders, terminal reports, and stakeholder coordination to ensure compliance and timely vessel finalization.