Supervises the accounts receivable team, overseeing collections, key customer accounts, refunds, workload management, reporting, issue resolution, training, and employee development. Ensures compliance with company accounting procedures, minimizes bad-debt exposure, supports departmental strategy, and applies policies consistently. The role also assists management with performance reporting, process improvements, complex disputes, and operational decision-making.
Monitors accounts receivables for the organization and ensures compliance with Hapag-Lloyd’s financial procedures, while minimizing exposure and risk of assets. As a supervisor, the incumbent in this position assists the Manager with strategic direction and contributes to the department strategy. This individual is responsible for providing employees with guidance in handling difficult or complex problems and in resolving complaints or disputes. Position assists both internal and external customers in resolving complex issues requiring specialized knowledge of a functional area and / or broad knowledge across functions.
Responsibilities- Guides, coaches, and supports the Accounts Receivable team including hiring, firing, annual reviews, approving overtime and vacation and individual coaching and development.
- Supervises collection activity of accounts receivables.
- Handles key customers accounts to collect funds and reduce exposure to bad debt
- Prepares weekly account receivable performance reports for Management.
- Ensures all refunds are processed timely and accurately.
- Monitors and measures workload to ensure best process is in place.
- Assists staff with trouble shooting issues and handles elevated problems.
- Keeps staff up to date on new requirements, processes, and procedures.
- Provides training for staff on new systems, regulations, and requirements.
- Makes certain that all departmental and functional training requirements are fulfilled.
- Ensures consistent application of Hapag-Lloyd policies to all personnel actions
- University Degree and minimum of 3 years of experience in accounting or the equivalent combination of education and experience.
- Effectively follow Hapag-Lloyd accounting practices in daily accounting and financial analysis work.
- Recognizes and attends to multiple facets in issues and problems. Uses a logical and systematic approach to analyze unfamiliar issues and problems. Assembles relevant information from multiple sources.
- Makes sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines. Adjusts decisions to meet with changing circumstances or new information. Provides well thought out rationale for decision
- Understand and apply the business processes of the company and guard against actions that will negatively affect business in general.
- Excellent communication skills, both verbal and written, with both internal and external customers.
- Proficient using MS Office, Word, Excel spreadsheets, SAP and other software to meet work demands.
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