Voice SME

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.eprocorp.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

• Analysis of Design and Architecture documentation

• Experience with the development models and software development lifecycle (SDLC) model.

• Expertise in Web Application development including MVC framework, Spring, Java/J2EE, log4j, JSP, Apache Tomcat, WSDL, Soap UI, Maven deployment utility etc.

• Experience in designing and developing applications in VXML, CCXML and SCXML

• Must have hands on Development of GVP call flow and architecture

• Experience in Genesys Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance Development Framework (NDF), Nuance Dialog Module (NDM)

• Must have knowledge in generating call flow design and code using Nuance application studio.

• Experience in deploying contact center routing solutions to Linux and Windows platforms

• Good understanding in deployment of Genesys 7.X & 8.X framework components

• Must have knowledge on telephony integration using TServers and SIP servers in TDM and VoIP environments.

• Must be proficient in writing the routing code using IRD and Composer.

• Must have knowledge on implementation of URS, ORS, Resource Managers, Media Server, Web Servers

• Knowledge on Genesys integration with Avaya telephony hardware

• Experience in multi channel routing will be of added qualification

• Must have excellent domain knowledge on IVR, CTI call routing.

• Must have knowledge on IVR Designing & solutioning.

• Must have excellent software design and documentation skills.

• Must have excellent communication for client Relationship & presentation capability

• Able to communicate effectively across varied areas including technology, business units and senior leadership

• Ability to work on multiple projects concurrently

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Coordinates the installation, configuration, and maintenance of application components

• Assesses voice performance to ensure that it meets the present and future needs of the enterprise

• Production Support, deployment & Troubleshooting the  call flows        

1-3 Yrs     

US citizen , Green Card , EAD (GC) can apply

Length:     Permanent/Fulltime & Onsite