Technical Writer

Description

Founded in 2016, Lusha grew from a bootstrapped startup to a $1.5B unicorn, backed by $245M in investments and trusted by sales teams at Google, Zendesk, and Yotpo. 

Lusha is an AI-powered sales intelligence platform, changing the B2B sales experience with a new approach called Sales Streaming. Allowing salespeople to spend most of their time selling instead of wasting time and effort on manual prospecting.

With 1.5M+ users, 200M+ contacts, and 40K new signups every month, we’re the engine behind modern GTM teams. And we’re just getting started.

What will you be responsible for as our first Technical Writer?

• Creating clear and user-friendly documentation to enhance the user experience.
• Collaborating with Customer Support, Product Managers, R&D, and Customer Success teams to ensure documentation accurately reflects product functionality and design.
• Full ownership of the external and internal knowledge base, including tracking performance and suggesting enhancements.
• Proactively identifying customer needs and content gaps, managing documentation releases in alignment with product development, and ensuring content is tailored for practical user application.
• Leading content-related projects within the Customer Success department.
• Utilizing Jira and other tools to track features, identify requirements, and create supporting content for releases.

Here’s what we need from you

• 2-5 years of Technical Writing experience in a SAAS company - Must 
• English Native speaking - Must 
• Outstanding writing skills with the ability to organize technical content efficiently while writing clearly & simply.
• Capable of juggling multiple tasks and meeting tight deadlines, ensuring timely content release while paying high attention to details
• Self-starter, result-oriented, process-oriented, high-energy, adaptable, and inquisitive attitude.
• CRM & API understanding - Salesforce, Bullhorn, HubSpot, etc
• Familiarity with Jira, PRDs, Monday - advantage
• AI-savvy: comfortable working with AI tools and staying ahead of emerging trends

Please add 1-2 examples of articles you wrote.

How will you innovate? How will you learn? 

We’re shaping a new era of sales intelligence, and you’ll be a part of it. We recently launched Lusha Playlists, a personalized experience that gives sales reps the right leads, at the right time, every time they log in. And this role will help bring our vision for the future of sales to life.

We’re dreamers, innovators, and learners, driven by simplicity, collaboration, and trust.

At Lusha, your work matters. Your voice is heard. And your growth is part of our growth.

Ready to join us? Let’s build the future of sales, together.

Requirements
None