Technical Project Manager

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

As a Technical Project Manager (TPM) on the FlockOS team, you’ll serve as the primary point of contact for customers during their implementation, guiding them through a highly technical and cross-functional process. You’ll host regular meetings, and serve as the bridge between customers and Flock's internal engineering, marketing, and customer success teams. Your ability to translate complex technical requirements into clear, actionable plans for non-technical stakeholders is essential to success. This is a fully remote position, so strong time management, proactive communication, and comfort with autonomy are key.

How you’ll make an impact:

• Lead the end-to-end implementation of FlockOS software across multiple systems and environments, including integrations with CAD, VMS, and third-party APIs

• Work directly with customer stakeholders, customer technical resources, and internal Flock Safety technical resources to move implementations along

• Manage multiple moving action items within multiple customer implementations

• Maintain detailed project statuses and notes to easily communicate information to internal and external stakeholders

• Host regular customer meetings, providing agendas and notes and driving discussions forward

• Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations

• FlockOS implementations are often multi-stream, involving complex coordination across software systems, customer IT infrastructure, and internal engineering teams. Success in this role requires an ability to quickly understand technical requirements, communicate clearly with both technical and non-technical stakeholders, and adapt to evolving customer environments.

• 5+ years of experience in project management roles with a technical emphasis

• Have experience managing technically complex software implementations with multiple integrations (e.g., CAD, VMS, data streams, or API-based services)

• Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email -- bonus points for experience with Salesforce or similar tools and any experience with project management tools (such as TaskRay)

• Are comfortable reading and interpreting technical documentation and facilitating communication between customer IT teams and internal engineers

• Can break down highly technical issues into actionable steps for both technical and non-technical audiences

• Have experience working with or adjacent to engineering teams and understanding how systems interact at an architectural level

• Have excellent written and verbal communication skills

• Have experience troubleshooting technical software and finding creative solutions to push implementations forward to completion

• Embrace change and know how to maneuver around challenges and ambiguity

• Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams in both technical and layman’s terms

• Can provide clear examples of success and lessons learned in project management

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Technical Project Manager at Flock Safety.

The First 30 Days

• Develop a high-level understanding of the FlockOS implementation lifecycle, including key integration types (CAD, VMS, API, AVL) and project phases

• Review existing documentation, templates, and SOPs to gain context on standard workflows

• Build understanding of team structure and cross-functional collaborators (who to go to for what)

• Shadow customer-facing calls and internal syncs led by TPMs managing both basic and complex implementations

• Gain familiarity with tools used in the role:

  • TaskRay

  • OneNote / OneDrive

  • Jira

  • Productboard

  • Salesforce

• Meet 1:1 with the FlockOS Manager and other key stakeholders (Product, Engineering, Support, Sales, etc.)

The First 60 Days

• Build a strong working knowledge of core integration types used in FlockOS projects

• Continue shadowing complex projects and observe how risk, blockers, and escalations are handled

Begin co-managing 3–5 basic or moderate complexity implementations, with support from the FlockOS Manager or a senior team member

90 Days & Beyond

• Confidently manage moderate to complex FlockOS implementations independently (6–10 active projects depending on complexity)

• Strong understanding of integrations included in more complex FlockOS implementations

• Continue to shadow other FlockOS TPMs customer calls

• Standard project load of 15-25 projects managed independently

• Special internal projects managed as needed/desired

The salary for this role is $110,000 - 120,000, as well as stock options. When we determine compensation for a position, we consider market indicators such as industry benchmarks, geographic location, and the required experience and skills to be successful in the role. During your call with one of our recruiters, they can further clarify our compensation philosophy.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.