The Tech Enablement Lead is responsible for evolving the Global Infrastructure Intake process, enhancing KPI frameworks, and driving data-driven decision-making, while managing stakeholder engagement and improving collaboration across teams.
Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Tech Enablement Lead is a strategic leadership role responsible for evolving the Global Infrastructure (GI) Intake process and advancing data-driven decision-making across Application Platform Technologies. This role drives the maturation of KPI frameworks, enhances reporting capabilities, and partners with senior leadership to translate data into meaningful, actionable insights. The position plays a critical role in improving transparency, optimizing collaboration, and enabling consistent, insight-led execution across teams.
Key Responsibilities
• Lead the evolution of the KPI framework, GI intake processes, and performance practices to deliver consistent, enterprise-grade insights and scalable operational models.
• Create clear, actionable insights by translating intake, delivery, and operational data into executive-ready narratives, visualizations, and reporting solutions (including Power BI dashboards).
• Oversee the integration of disparate data sources, the design of scalable reporting solutions, and the identification of KPI gaps to improve data quality, relevance, and decision-making value.
• Manage stakeholder engagement across GI, application teams, and partners to align on intake requirements, delivery expectations, and continuous improvement opportunities.
• Develop adoption strategies, KPI standards, and enhanced intake processes that drive data-driven decision-making, process efficiency, and organizational transparency.
• Coordinate cross-functional collaboration, communication efforts, and feedback mechanisms to ensure alignment, streamline workflows, and support ongoing process and performance improvements.
Required Qualifications
Preferred Qualifications
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $105,400 - $145,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Tech Enablement Lead is a strategic leadership role responsible for evolving the Global Infrastructure (GI) Intake process and advancing data-driven decision-making across Application Platform Technologies. This role drives the maturation of KPI frameworks, enhances reporting capabilities, and partners with senior leadership to translate data into meaningful, actionable insights. The position plays a critical role in improving transparency, optimizing collaboration, and enabling consistent, insight-led execution across teams.
Key Responsibilities
• Lead the evolution of the KPI framework, GI intake processes, and performance practices to deliver consistent, enterprise-grade insights and scalable operational models.
• Create clear, actionable insights by translating intake, delivery, and operational data into executive-ready narratives, visualizations, and reporting solutions (including Power BI dashboards).
• Oversee the integration of disparate data sources, the design of scalable reporting solutions, and the identification of KPI gaps to improve data quality, relevance, and decision-making value.
• Manage stakeholder engagement across GI, application teams, and partners to align on intake requirements, delivery expectations, and continuous improvement opportunities.
• Develop adoption strategies, KPI standards, and enhanced intake processes that drive data-driven decision-making, process efficiency, and organizational transparency.
• Coordinate cross-functional collaboration, communication efforts, and feedback mechanisms to ensure alignment, streamline workflows, and support ongoing process and performance improvements.
Required Qualifications
- 5+ years of experience in Project Management, Business Analysis, or Data Analytics/Reporting.
- Strong experience with Power BI, KPI reporting, data visualization, performance insights, and executive dashboard design.
- Strong experience integrating multiple data sources into unified, actionable reporting solutions.
- Working knowledge of SAFe Agile methodologies.
- Track record of driving process improvement, operational excellence, and measurable business outcomes.
Preferred Qualifications
- Bachelor's degree in computer science, Information Systems, or related discipline.
- Experience in organizational change management, strong presentation, executive communication skills, and adoption strategies at larger enterprises.
- Exposure to Agile, DevOps, Continuous Integration, and Cloud-based technologies.
- Familiarity with AI concepts and emerging capabilities, particularly in workflow automation and analytics.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $105,400 - $145,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
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