Supports the Payroll team in a coordinator or analyst capacity. The description provides limited detail beyond identifying payroll responsibilities and the Senior Payroll Analyst team context.
Technical Responsibilities
- Possess working knowledge of infrastructure devices including:- Routers
- Switches
- Wireless Access Points
- Network Racks and Structured Cabling
- Basic LAN and WAN concepts
- Understand installation and validation processes for network equipment.
- Perform initial troubleshooting for infrastructure-related issues.
- Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
- Ensure field execution aligns with technical scope and device configurations.
Stakeholder Interaction and Global Coordination
- Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
- Coordinate with: - Field technicians
- Vendors and supplier partners
- Project Managers
- Resource Coordinators
- Customer site contacts
- Manage bridge calls during execution windows.
- Maintain clear and professional communication across different time zones.
Reporting and Documentation
- Prepare and share structured reports with stakeholders.
- Maintain and update project trackers and documentation.
- Share daily execution updates, risk reports, and closure summaries.
- Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
- Support utilization, status, and operational reporting requirements.
Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
- Strong understanding of infrastructure devices and network fundamentals.
- Knowledge of router, switch, and access point installation processes.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with ability to interact confidently with global stakeholders.
- Ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving capabilities.
- High attention to detail and ownership mindset.
- Ability to work independently and in a team environment.
- Willingness to work in a 24/7 work environment supporting US business hours.
Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
