Laboratory Client Support Tech Workflow Coordinator

Schedule:
7-On/7-Off A Week
6:00 AM - 4:30 PM

Training Schedule:
Negotiable

Department:  Referral Testing - 233

Under the direction of the Supervisor or Lead, oversees the daily work of assigned team members. Mentors and evaluates the competency and performance of team members. Assigns resources to the appropriate areas to ensure all processes are adequately staffed. Identifies and reports inefficiencies and barriers in current processes. Resolves escalated issues for the team. Enforces all policies and procedures. Consistently exemplifies the ARUP pillars.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development.  Our workforce is committed to the important service we provide to over one million patients each month.  We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. 

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence.  Consider joining our dynamic team.

Essential Functions: 

In conjunction with the Lead, evaluates the daily work flow and makes assignments to ensure that departmental goals are achieved.

Monitors individual and team performance for productivity, competency, and quality, as assigned.

Documents and conducts employee performance evaluations and minor counseling as assigned. 

Masters all software applications used by Laboratory Support Technicians including; ANSR, ESP, OMS, Millennium, MasterControl, CRM, and eExcept.

Serves in the capacity of Laboratory Support Technician as workload and staffing require.

Provides leadership and guidance to team members.

Handles escalated concerns for the team; conducts research and responds to quality issues.

Manages posted schedules and monitors completion of daily/weekly tasks.

Enforces corporate and departmental policies and procedures including safety/evacuation guidelines.

Institutes system downtime procedures as required.

Communicates team progress and issues to department management.

Schedules and conducts team meetings, as assigned.

In the absence of the Lead or Supervisor, or as workload requires, acts as a contact and resources for departments within ARUP including all technical sections and support groups.

Provides problem resolution for specimen handling, split specimens, specimen retrieval, lost specimens, and request for specimens.

Ability to make sound judgement decisions or checks with Supervisor or Lead when needed, before making such decisions.

Other duties as assigned.

Physical and Other Requirements: 

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate:  Communicates frequently, effectively and professionally with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. 

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Qualifications Education Required High School Diploma or Equivalent or better. Experience Required Currently working in an equivalent position to Lab Client Support Technician Sr or higher Preferred Proficiency with applicable ARUP software programs (i.e., Millennium, ESP, ANSR, IMS, eExcept, etc.) Two years of experience as a Laboratory Support Technician, or higher in an applicable department Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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