Support Engineer

• About Hoyack

Hoyack LLC is a cutting-edge technology consulting firm specializing in business process automation, AI-driven solutions, and software development. We help businesses streamline operations, integrate advanced AI capabilities, and modernize legacy systems to drive efficiency and growth. Our expertise spans ERP automation, API development, machine learning, and large language model (LLM) integration, ensuring our clients stay ahead in an evolving digital landscape.

At Hoyack, we leverage agile methodologies like Scrum and Kanban, combined with a modern tech stack that includes Python, JavaScript, Java, Docker, Kubernetes, and cloud services, to build scalable, high-impact solutions. Our team thrives on innovation, collaboration, and a commitment to solving complex technical challenges.

Join us and be part of a forward-thinking company that values problem-solving, continuous learning, and cutting-edge technology. We're headquartered in San Antonio, TX

About the role

As a Support Engineer at Hoyack, you’ll be the first line of defense for a high-profile banking client. You’ll assist their internal support team with customer-facing issues, triage support tickets, troubleshoot bugs, and write small code fixes in a modern MERN stack environment. This is a junior-level engineering role ideal for someone looking to grow their technical skills while working on real production systems.

• Act as a technical liaison between the client’s support team and Hoyack’s engineering team
  
• Triage and troubleshoot issues reported via Jira tickets
  
• Investigate and reproduce bugs in a Node.js / MongoDB codebase
  
• Write small code fixes or scripts to resolve recurring issues
  
• Collaborate with backend and frontend engineers on escalated problems
  
• Document findings, fixes, and troubleshooting steps
  
• Communicate clearly and effectively with both technical and non-technical stakeholders
  

Qualifications

• 1+ years of experience in software development or technical support
  
• Basic understanding of JavaScript, Node.js, and MongoDB
  
• Familiarity with the MERN stack (MongoDB, Express, React, Node.js)
  
• Experience using tools like Jira, Git, and basic command-line interfaces
  
• Strong problem-solving and troubleshooting skills
  
• Clear written and verbal communication skills
  
• Comfortable working independently and as part of a hybrid team
  

Nice to Have

• Experience working in fintech, banking, or regulated environments
  Familiarity with REST APIs and JSON
  
• Exposure to customer support operations or SLAs
  Experience writing internal documentation or runbooks