Strategic Digital Account Manager

Job Description Summary 

As a Strategic Digital Account Manager, you will own and grow relationships within Fusable’s highest‑value, most complex accounts. In this quota‑carrying role, you will partner closely with senior client stakeholders to drive long-term success, multi-channel digital strategy, and measurable business outcomes. 

You will act as a trusted advisor, ensuring our digital solutions deliver strong ROI while uncovering new opportunities for deeper partnership and revenue expansion. Strategic accounts require a higher degree of sophistication, coordination, and consultative problem-solving, and you will serve as the orchestrator across internal teams, including paid media, creative, data, and product, to deliver a unified client experience. 

Your success will be measured by quota achievement, account growth, executive engagement, and your ability to align our capabilities with client priorities at a strategic level. 

What You Will Do 

Strategic Client Leadership 

Serve as the senior-facing point of contact for top-tier, high-value client accounts, managing relationships across multiple stakeholders, business units, and decision-makers. Develop a deep understanding of each client’s organization, long-term strategy, market pressures, and digital transformation initiatives.  

Build and maintain strong relationships at the executive and director levels, facilitating strategic conversations focused on growth, innovation, and value. 

Drive account plans that map goals, KPIs, risks, expansion opportunities, and multi-quarter roadmaps. 

Strategy & Consulting 

Lead the development of integrated, multi-channel digital marketing strategies aligned to complex client goals, working collaboratively with cross-functional strategists and execution teams. 

Elevate conversations beyond campaign management to business outcomes, such as customer acquisition efficiency, lifecycle optimization, and cross-channel measurement. 

Introduce proactive recommendations rooted in data, performance insights, and market trends. 

Revenue Ownership & Growth 

Own full Net Retention responsibility for a strategic book of business, ensuring renewals and incremental revenue growth. 

Identify expansion opportunities across products, channels, and services; drive upsells and cross-sells based on client needs and strategic direction. 

Partner with Sales leaders on scope development, pricing strategy, and enterprise proposals. 

Maintain accurate forecasting and contribute to quarterly business reviews (QBRs) and executive reporting. 

Operational Excellence & Performance Oversight 

Monitor complex, multi-channel performance dashboards; identify trends, risks, and strategic opportunities. 

Ensure teams deliver flawlessly against client expectations, acting as the internal advocate for your accounts. 

Lead executive-level reporting, QBRs, and strategic reviews that highlight performance, insights, and next steps. 

Align internal delivery teams on priorities and roadmaps to ensure cohesive execution. 

Industry Expertise & Thought Leadership 

Stay ahead of emerging digital marketing trends, platform changes, privacy regulations, and advanced technologies that impact strategic clients. 

Leverage your expertise to counsel clients on organizational strategy, channel allocation, and digital maturity. 

Represent Fusable as a trusted strategic partner who guides clients through industry shifts. 

What You Need 

5+ years of experience in digital account management or enterprise client services, preferably in an agency or SaaS/digital services environment. 

Proven success with strategic or enterprise accounts, including multi-stakeholder management and executive engagement. 

Experience owning revenue outcomes in a quota-carrying role (renewals, upsells, forecasting). 

Deep understanding of digital marketing disciplines (paid search, paid social, programmatic, CRM, analytics, first-party data strategy, etc.). 

Strong business acumen and ability to translate digital performance into executive-level narratives. 

Exceptional communication skills, including presenting to senior leaders and guiding strategic discussions. 

Highly organized with strong project management capabilities across multiple workstreams. 

Analytical, data-driven mindset with the ability to craft insights and build compelling stories from data. 

Bachelor’s degree in Marketing, Business, Communications, or a related field. 

Role Breakdown 

Executive & Stakeholder Communications  40% 

Strategic Planning & Account Roadmapping 20% 

Performance Insights, Reporting & QBR Leadership  25% 

Renewals, Upsells & Enterprise Proposal Strategy 15% 

Equal Opportunity Employer 

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