Sr. Program Manager

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

WHAT Q2 IS ABOUT: Q2 is proud to deliver our mobile banking platform and technology solutions to more than 22 million end users across our 1,300 financial institutions and fintech clients globally. Our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We achieve this by investing in the communities where both our customers and employees serve and live.

WHY Q2: We are as passionate about our people as we are about our mission. We celebrate our employees in many ways and invest in their growth and development through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. Most importantly, we know that nothing builds trust and collaboration like having fun!

The Job At-A-Glance:

The Senior Program Manager will oversee and manage large-scale high-complexity software implementation, conversion and integration programs from inception to completion for clients within the financial services industry. This role requires a strategic thinker with extensive experience in program management, excellent leadership and negotiation skills, strong executive presence, and the ability to drive cross-functional teams towards successful project delivery.

Key Responsibilities:

• Lead and manage large-scale programs, ensuring timely and successful delivery.

• Develop and implement program plans, including scope, schedule, budget, and resource allocation.

• Collaborate with stakeholders to define program objectives, requirements, and deliverables.

• Identify and mitigate risks, ensuring program goals are achieved within constraints.

• Coordinate and lead cross-functional teams, including technical, operations, and business stakeholders.

• Monitor program progress, track milestones, and provide regular status updates to senior management.

• Regularly interact with internal and external leadership, including executives, acting as the primary escalation point.

• Create and maintain program documentation, including standard artifacts and reporting dashboards.

• Define and manage program governance (controls). Actively manage risks and issues, taking appropriate corrective measures.

• Maintain a forward-looking view of assigned programs, anticipating issues before they arise.

• Ensure compliance with industry standards, regulations, and best practices.

• Foster a culture of continuous improvement and innovation within the program team.

• Interpret contract terms and manage program scope and deliverables accordingly.

• Provide mentorship and guidance to junior team members.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in Business Administration, Information Technology, or a related field and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience.

• PMP strongly preferred

• Proven track record of successfully managing large, complex projects and programs in a matrixed environment, including delegation of tasks and measurement of progress.

• Excellent communication, negotiation, and interpersonal skills.

• Proven ability to lead through influence.

• Strong leadership skills.

• Strong teamwork, organization, and problem resolution skills.

• Ability to anticipate needs and effectively manage risk.

• Ability to think independently and consider cross-functional and downstream impacts.

• Ability to learn quickly, multi-task, and manage deadlines in a fast-paced environment.

• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, PMP).

• Expertise in MS Project and JIRA.

• Knowledge of industry standards and regulations related to financial services preferred.

• Ability to travel up to 30%.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements