Senior Business Consultant

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

THE POSITION: Q2 is seeking a Senior Business Consultant to work closely with a team of implementation professionals responsible for implementing Q2 products and solutions for our Integrated Services clients.  The Business Consultant will be the consultative “voice of Q2”, responsible for advising Integrated Services clients on the appropriate solutions based on their strategy and goals.

RESPONSIBILITIES:

• Act as SME for Q2 product features, functionality and how those impact the client environments from setup to delivery
• Utilize scoping methods to determine appropriate solution, sizing, and dependencies for new scope requests from the client
• Collaborate with Solutions Architect and development resources to ensure suggested solutions are feasible
• Collaborate with Business Analysts to ensure client requirements and implementation objectives are aligned from a feature and functionality perspective
• Work with client and internal Q2 teams to ensure that the proposed approach is the best practice or leverages the most effective path to success, technically and operationally
• Help the implementation teams identify any structural or design risks and ensure mitigation plans are in place and documented by the project manager, so the proper risk profile is communicated and managed to
• Responsible for maintaining knowledge of the client’s individual environment, making recommendations for products and features for which the client is not utilizing
• Monitor and review Q2 release notes, presenting tailored release updates of items important to the client
• Ensure product implementations and customizations knowledge is documented and accessible across teams for future client benefit
• Facilitate demos on product features and custom development

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s Degree in related field or equivalent experience
• 8+ years of previous work experience in a similar consultative role or operational role in the banking/credit union space
• Preferred knowledge of Q2 architecture, products and features
• Domain knowledge of Financial Institution operations, particularly money movement and the technology supporting those processes 
• High commitment to client satisfaction
• Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management
• Remains calm, diplomatic and cooperative under stressful conditions
• Innovative, strong attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
• Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
• Excellent people and teamwork skills including the setting of priorities and following-up
• Familiarity with enterprise software architecture and methodologies
• Passion for improving processes and a commitment to customer satisfaction
• Ability to travel (<10%)

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements