Senior Renewal Specialist

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Q2 is seeking a Senior Renewal Specialist to lead internal customer renewal discussions and ensure all renewal work is completed in a timely, accurate, and accretive manner.  Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Q2 Legal, Sales Operations, Sales Specialists, and others.  The Renewals Specialist will be measured based on their ability to demonstrate Q2 value, drive incremental revenue, mitigate economic churn, and optimize multi-year renewals.

RESPONSIBILITIES:

• Manage internal customer renewal process, in partnership with Customer Success, to create a balanced relationship proposal and help Q2 achieve its sales and revenue goals
• Analyze current and past renewals to assess opportunities and provide recommendations for negotiation strategies that maximize contract value while protecting and enhancing the customer relationship.
• Actively engage with the CSM and CEM to identify customer requirements and uncover roadblocks to ensure on-time renewals
• In partnership with the CSM, develop a renewal plan for each customer that summarizes growth opportunities and demonstrates Q2 value
• Collaborate with Customer Success, Marketing, Product, and other Q2 teams to develop a process for measuring and communicating value/ROI during renewals
• Partner with Q2 Legal and Sales Operations for creation of proposal summaries and contracts
• Work in partnership with CSM and Q2 Sales Operations resources to ensure SFDC/CPQ discipline and record-keeping
• Involvement in quarterly enablement and best practice sessions with Customer Success team

EXPERIENCE AND KNOWLEDGE:

• Bachelor's Degree and 8+ years of Business-to-Business or Business-to-Consumer Customer Success management experience or 3+ years of Renewal Specialist experience
• Banking or banking software experience preferred
• Ability to work independently and identify opportunities for process improvement and efficiency
• Excellent communication skills
• Demonstrated negotiation skills and success
• Proven track record of building positive relationships with peers
• Strong Microsoft Office Tools and Salesforce skills
• Position open to both Remote and in-office candidates
• Travel Requirement is approximately 20%

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Q2’s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant’s geographic location as well as job-related knowledge, skills and experience.

Your recruiter can share more about the specific salary range for the applicant’s actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission).  A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. 

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements