Sr Business Analysis Manager | CX Strategic Insights

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Job Overview
CX Strategic Insights & Decision Analytics is Care's think tank for its hardest, most ambiguous problems. We consult across the organization and turn first-principles analysis into confident, decisive action for our leaders. As Sr Business Analysis Manager, you will lead analysis on high-stakes questions, including HSI experience and churn. You will partner across Care, Product, Marketing, Finance and Network teams to deliver insights and recommendations that move key business outcomes. Success is measured by the quality of your insights, the influence of your recommendations, and the business impact they drive. The work influences organizational strategies and customer experiences by enabling data-driven improvements and informed business actions.

Job Responsibilities:

• Lead end-to-end analysis on Care's most complex, ambiguous business questions — from framing the problem through delivering a recommendation
• Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
• Other duties and projects as assigned by business management
  

Education and Work Experience:

• Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience (unchanged — compliance)
• Acceptable areas of study: Data Analysis, Data Science, Decision Science, similar quantitative fields, or equivalent practical experience (unchanged — compliance)
• 7–10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches
• Advanced SQL — querying and analyzing complex, large-scale datasets
• Data visualization / BI tool proficiency (Tableau, Power BI)
• Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research
• Demonstrated ability to synthesize complex analytical findings for senior/executive audiences and drive alignment on recommendations
• Data storytelling — translating quantitative findings into clear, decision-ready narratives
• Stakeholder management — partnering with senior leaders and cross-functional teams (Care, Product, Marketing, Finance, Network) as a trusted advisor

Preferred Qualifications

• Proficiency in a statistical/data science language (Python, R, or Go)
• Financial modeling
• Experience with churn, retention, or customer lifecycle analytics in a subscription business
• Telecommunications, broadband, or HSI experience
• Management consulting, strategy, or internal consulting experience

Knowledge, Skills and Abilities:

• Advanced Analytics (Required)
• Business Acumen (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Data Visualization (Required)
• Executive Presence (Required)
• Financial Modeling (Preferred)
• SQL Database Queries (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $116,040 - $209,280

National Base Pay Range: $96,700 - $174,400

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ373441¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.