Senior UX Researcher

Who You Are

Justworks is looking for an experienced research professional to help grow our customer-focused Research & Insights function. You’re creative, solution-oriented, adept at collaborating cross-functionally and with leadership stakeholders, and excel at turning data into decisions. In this role, you’ll play a key part in helping the Technology division become more insights-driven. You’ll be responsible for leading and executing department research initiatives from end to end, and you’ll focus on ensuring what you learn informs our forward-looking strategy. You’ll contribute to scaling our Research & Insights function, supporting education initiatives and the building of systems that make it easier for others across the department to make insights-informed decisions.

In this role, you’ll play a crucial part in helping Justworks make some of its most impactful, long-term decisions. You’ll be responsible for leading and executing research initiatives and contributing to an increasingly customer-focused Technology strategy for the company.

Your Success ProfileWhat You Will Work On

• Lead customer research initiatives across the Technology division independently, identifying appropriate stakeholders, defining project scope, and managing the research process through design, field, analysis, reporting and narrative building, communication, and implementation
• Partner directly with product, design, product marketing, operations and engineering stakeholders to guide decision-making, assisting them in incorporating your findings into strategic decisions
• Champion insights fluency across the Technology division by developing education initiatives and scalable systems that make it easier for teams to access, conduct, and apply research; leverage service design principles to align these efforts with end-to-end user and team journeys
• Facilitate a wide variety of research methods with Justworks customers, prospective customers, and other stakeholders
• Keep a pulse on all Technology goings-on and recommend research when relevant
• Share research findings and ensure implementation of work, using advanced storytelling and presentation expertise, as well as interactive workshops and other creative communication methods

How You Will Do Your Work

As a Senior UX Researcher, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Demonstrated ability to execute significant research projects from end to end, likely grounded in 5+ years of experience in a UX research role
• Highly skilled at stakeholder management and leading cross-functional projects; able to confidently and independently work with executive stakeholders (prior in-house experience strongly preferred)
• Experience in a range of research methods, in particular qualitative and mixed methods
• Comfortable turning amorphous business and product challenges into specific questions research can answer
• Background in service design or systems thinking strongly preferred, especially where it’s been used to inform cross-functional collaboration or strategic initiatives
• Excellent oral, written, and visual communicator, with the ability to focus research storytelling on the data’s potential impact and to guide stakeholders in their decision-making process

The base wage range for this position based in our New York City Office is targeted at $175,000 to $190,000 per year.

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