Who we are:
At BrightWay (www.meetbrightway.com) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms.
Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engaging and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in
developing all of our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks.
Our office in Charlotte, NC’s up-and-coming South End serves as our hub to connect with our distributed team mates around the country and the globe.
About the role:
We are looking for a Product Manager to join our Customer Management team. In this role, you’ll oversee efforts to drive customer engagement with Cards products, driving incremental usage and spend, while enhancing the customer experience within the BrightWay mobile app and other digital properties.
As a Product Manager, you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you’ll do whatever it takes to get it done. You are a strategic thinker who can propose innovative ideas and execute on long term roadmaps while managing stakeholders across the organization. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do. You are open-minded and inquisitive. You are a team player.
This is a hybrid role based out of either our Charlotte, North Carolina or Wilmington, DE office.
Your responsibilities:
Manage your team’s roadmap to deliver on quarterly and annual business goals.
Identify and drive strategic initiatives and long term roadmaps within the Customer Management space, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges.
Manage and own dependencies across teams and vendors
Gain a deep understanding of our customers’ needs and pain points through data analysis, and direct user interactions.
Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders. Be a critical voice for the team to help clarify the strategy and amplify the work.
Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.
Your qualifications:
2+ years of experience working on successful digital consumer products, ideally in the financial services industry.
Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution.
Experience creating a product vision and strategy and aligning it across cross-functional teams.
Experience with a Product Operating Model and the OKR framework.
Strong written and verbal communication skills.
Excellent stakeholder management.
Customer focus and drive to deliver constant value.
Demonstrated ability to autonomously solve complex problems and carry the solution end to end.
Extensive hands-one experience leading scrum teams, and proficiency in writing detailed user-stories and acceptance criteria.
Strong sense of ownership and accountability for your domain.
Expertise with programs such as Confluence, Jira, Figma, and Miro.
Nice to have:
Experience working in a fast-paced environment such as a startup, fintech, etc.
LOCATION: [HYBRID]: Charlotte, NC or Wilmington, DE // 3 days/week: Tuesday - Thursday
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
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