Senior Manager - Payment Operations Monitoring & Support

About this role:
Wells Fargo is seeking a Business Execution Senior Manager to support Payment Operations Monitoring & Support (POMS). This role leads a team of senior individual contributors responsible for end-to-end production support, operational stability, incident and escalation management, strategic planning, and execution of initiatives to support Payment Operations across ACH, Electronic Commerce Services (ECS), Instant Payments, and Wires.
Senior Manager provides centralized leadership for Client and Operations business activity monitoring, incident response, and business continuity activities across multiple payment platforms. The leader also engages frequently with control, technology systems, platform support, product management, operations, sales, relationship management, and service teams to resolve complex and escalated issues and provides operations influence for product and strategy discussions.
The role carries accountability for operational risk management, service resilience, and execution of strategic initiatives that simplify the production support model and strengthen readiness for incident response.
In this role, you will:

• Lead and develop a team while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Drive process standardization, efficiency improvements, and reduced operational complexity across products
• Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
• Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
• Lead and mature capabilities for Business Activity Monitoring of Clients and Operations processes.
• Provide end-to-end leadership for production support operations across ACH, ECS, Instant Payments, and Wires, delivering a target-state operating model
• Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Partner with Technology, Product, Service, Control, and Business leaders to ensure operational risk and control effectiveness
• Develop leadership capability, succession readiness, and a strong performance culture to meet business objectives and strategy
• Own escalation management, including high-severity incidents and executive communications
• Oversee business continuity planning (BCP), operational readiness, and response preparedness for critical payment platforms

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management or leadership experience

Desired Qualifications:

• Direct experience supporting ACH, Wire Transfer, Instant Payments, or ECS platforms.
• 3+ years in management consulting
• MBA
• Six Sigma / Operational Excellence expertise
• Experience supporting mission-critical, high-availability platforms in a regulated environment
• Strong background in incident management, escalation handling, and operational risk
• Proven leadership, decision-making, and executive communication skills in high-pressure situations
• Strong understanding of operational risk, control frameworks, and business continuity planning.
• Experience driving organizational change, operating model transformation, or centralized support models.
• Prior leadership experience in a production support organization.
• Familiarity with regulatory expectations impacting payment operations.
• Strong executive presence and ability to influence across organizational boundaries.

Job Expectations:

• Must be willing to be on call for department 24/7 and cover weekend business validation exercises as needed.
• Typical work schedule will be 9am- 6pm EST Monday-Friday.
• This position offers a hybrid work schedule requiring 3 full days in the office and 2 full days remote.

Work Location:
1525 W WT Harris Blvd. Charlotte, North Carolina
Posting End Date:
21 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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