Senior Effectiveness Operations Manager

The Senior Effectiveness Operations Manager reports to the Director, Market Readiness & Sales Insights and owns the program coordination layer behind the team's enterprise initiatives. This role program-manages the overarching, multi-capability enterprise programs - sequencing, tracking, and reporting logistics that keep complex, cross-team initiatives on schedule and on budget - and runs the cross-functional program coordination for large-scale sales events such as CASS and NADA, partnering closely with the Market Readiness & Sales Insights team, the other ST&E functional teams, and cross-functional partners across the enterprise - and, for large-scale events, coordinating across Events, Content, Production, Comms, and other boundary partners.
The role provides the operational backbone and data support that let the Sales Training & Effectiveness (ST&E) Leaders and functional leads focus on strategy and delivery. It executes against capacity-planning inputs and priorities set above it and surfaces the tracking, status, and reporting that inform planning decisions. This individual supports sales teams across Cox Automotive.
Market Readiness Program Support

• Provides day-to-day project management across the Market Readiness GTM portfolio (e.g., Deal Central, F&I Intelligence, DMS+, AMD Elite, NADA) tracking timelines, milestones, dependencies, and deliverables from kickoff to launch.
• Provides backup coverage across active programs in the portfolio, stepping in when the responsible program owners are at capacity or unavailable.
• Tracks deliverables and milestones to completion and escalates risks, blockers, and constraints to the responsible program owners and the Director.
• Maintains accurate, up-to-date program documentation to protect continuity as programs transition or change ownership.

Program / Project Coordination

• Coordinates execution of active multi-capability enterprise initiatives - including NADA Seller Readiness, SHIFT rollout logistics, SolidRoad adoption tracking, and other enterprise readiness programs.
• Program-manages CASS and other large-scale sales events (e.g., NADA): owns and maintains the project plan, runs the cross-functional planning cadence across Events, Content, Production, Comms, and other boundary partners, tracks content and training-track readiness, and serves as the escalation point for timeline and scope conflicts.
• Contributes to post-event analysis and planning - survey design, feedback synthesis, and post-mortem facilitation, to inform the following year's event cycle.
• Schedules and hosts project/team coordination meetings; tracks progress and surfaces bottlenecks, risks, and cross-functional trade-offs to the Director for resolution and escalation.
• Executes against capacity-planning inputs and timelines set by the Director; flags conflicts and constraints rather than setting cross-functional priorities independently.
• Leads project initiation and post-project review coordination.

Reporting Support

• Compiles and maintains standard and ad hoc reports requested by the Director and functional leads.
• Prepares the data inputs used for enterprise-level effectiveness reporting.
• Generates and manages recurring and custom report requests in support of program tracking.
• Applies AI and automation tools to streamline coordination, tracking, and reporting - reducing manual effort in status reporting, scheduling, and data compilation - and continuously looks for opportunities to work more efficiently as new tools become available.

Minimum Qualifications

• Bachelor's degree in a related discipline and 8 years experience of program or project management experience, including complex, cross-functional enterprise initiatives with multiple stakeholders and competing timelines. The right candidate could also have a different combination, such as a master's degree and 6 years experience; a Ph.D. and 3 years experience in a related field; or 12 years experience of program or project management experience, including complex, cross-functional enterprise initiatives with multiple stakeholders and competing timelines.
• Proven mastery of enterprise project/program management tooling (e.g., project-planning, work-management, and dashboarding platforms such as Smartsheet), with the ability to stand up and maintain a program of record that leadership relies on.
• Advanced data and reporting fluency - able to structure, synthesize, and visualize program and capacity data into decision-ready reporting for senior stakeholders.
• Demonstrated use of AI and automation tools to streamline coordination, reporting, and program management work, with a curious, adaptive mindset toward adopting new technology.
• Strong cross-functional coordination skills, including managing handoffs and dependencies across the Market Readiness & Sales Insights team, other ST&E functional teams, and boundary partners.
• Experience program-managing large-scale events or multi-workstream initiatives end to end - planning cadence, readiness tracking, risk and escalation management, and post-event analysis.
• PMP, PgMP, Agile, or similar project/program management certification.
• Ability to communicate effectively to all levels of the organization, including surfacing risks and trade-offs clearly to senior leadership.
• Self-motivated and self-directed, with strong organizational follow-through and the ability to manage shifting priorities with minimal supervision.

USD 111,500.00 - 185,900.00 per year
Compensation:
Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets