Jobs at Cox Enterprises

Provide Tier 1 customer support via phone, email, chat, and ticketing. Troubleshoot standard issues, document cases, escalate complex problems, coordinate with teams, deliver one-on-one training, and maintain positive customer relationships while following security processes and contact-center metrics.

Own and grow a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and expansion of managed and professional services. Develop account plans, manage full sales cycle, coordinate cross-functional teams for delivery, monitor account health and risks, and ensure accurate pipeline, forecasting, and CRM hygiene. Build senior stakeholder relationships and align cloud, security, and modernization solutions to business outcomes.

Own and grow a portfolio of strategic enterprise clients by building C-suite relationships, aligning RapidScale solutions to business outcomes, driving revenue expansion and retention, leading multi‑SOW multi‑year engagements, coordinating cross‑functional teams, managing account planning and forecasting, and serving as the executive escalation point to ensure client success.

Perform VMRS coding, audit and cost invoices, index documents into the workflow system, handle PO line inquiries and overflow calls, contact service providers on discrepancies, process rebills and TMCare resets, mark invoices Work & Cost Complete, and perform other billing department duties to ensure accurate billing.

Lead Customer Success strategy and execution to ensure outcome-based value realization, reduce churn, improve retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Ops), own renewal readiness, executive customer engagement, and KPIs (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the Customer Success organization and governance.

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Lead complex, cross-functional programs from initiation through adoption. Build integrated plans, manage scope/budget/risks, produce executive-ready status narratives, drive stakeholder alignment, and implement PMO standards. Apply AI productivity tools to increase delivery velocity, pilot emerging tools, and support change readiness and continuous improvement across the PMO.

Lead UKG configuration and administration for timekeeping, accruals, attendance, scheduling, and integrations across the enterprise. Partner with HR teams and technology stakeholders to gather requirements, design solutions, implement enhancements, ensure compliance with labor rules, and support M&A and digital HR initiatives. Provide testing, troubleshooting, and operational support for UKG environments.

Lead and execute change enablement strategies for Fleet initiatives, including impact assessments, stakeholder engagement, readiness planning, adoption measurement, and cross-functional alignment. Partner with business leaders and L&D to identify capability gaps, advise on best practices, facilitate workshops, monitor adoption metrics, and drive continuous improvement of change methodologies. Support sponsorship activities and lead special strategic projects.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Lead technical discovery and design of hybrid and multi-cloud architectures, align solutions to business outcomes, support sales throughout the cycle, ensure security/compliance, design networking/connectivity, and coordinate public cloud specialists for deeper scoping.