Senior CRM Business Analyst

Senior CRM Business Systems Analyst

As a Senior Business Systems Analyst, you will be responsible for delivering the company's most important projects to drive our strong top-line growth. You thrive on cross-functional collaboration and are excited to partner with business operations & engineering, leadership, and most importantly, with your product management peers and leaders.

What you will do: 

Responsibilities will include business engagement, project delivery, and providing functional expertise in identifying, evaluating, and implementing processes and procedures to help solve complex business problems. 

• Take ownership in driving new feature development through every stage of product life cycle and deliver incremental value using validated agile methodologies. 
• Proactively bring leadership thoughts, processes, and vision to each of the business functions; engage with the business teams to fully appreciate their challenges to proactively offer solution ideas in real-time 
• Work with Business owners to fully define business requirements and user stories along with acceptance criteria that remove ambiguity and ensure predictable agile delivery 
• Drive architectural and technical improvements across platforms.
• Meet with decision-makers, systems owners, and end-users to define business needs and requirements, and systems goals 
• Maintain a modern applications portfolio and constantly keep aware of industry trends with an eye to continuous business evolution. 
• Develop a deep understanding of Intapp’s customer base and their needs. 
• Define the success metrics and ensure that the necessary reporting and monitoring capabilities to track those metrics are built. 
• Work closely with business teams to understand current and future requirements; suggest solutions and alternatives - Transform business processes through technology

What you need: 

• Bachelor's Degree in Computer Science, Engineering, Business Administration or similar, Master’s or MBA preferred.
• Minimum 5 years in IT Product Management, Business Engagement, and Program Delivery. 
• Deep knowledge of industry standard SaaS applications: Salesforce.com, NetSuite, Apttus (or) Salesforce CPQ, Billing Applications.  
• Flexible and adaptable in regard to learning and understanding new technologies 
• Customer-focused, able to segment customer needs based on differentiators such as geography, market segment, cultural and regulatory needs etc. and build product features to address them  
• Risk-taker, willing to push the envelope, fail fast and learn from mistakes 
• Biased for action 
• Excellent presentation skills and the proven ability to influence and communicate effectively  

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth.  We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity

• Generous paid parental leave, including adoptive leave

• Traditional comprehensive benefits, plus:

  • Generous Paid Time Off

  • Tuition reimbursement plan

  • Family Formation benefit offered by Carrot

  • Wellness programs and benefits provided by Modern Health

  • Paid volunteer time off and donation matching for the causes you care about

• Opportunities for personal growth and professional development supported by a community of talented professionals

• An open, collaborative environment where your background and contributions are valued

• Experience at a growing public company where you can make an impact and achieve your goals

• Open offices and kitchens stocked with beverages and snacks

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.