Senior Enterprise Implementation Manager

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

Alloy is an Identity Decisioning Platform, enabling banks and innovative fintech companies to manage KYC, AML, fraud, risk, and other components of customer onboarding. Alloy’s API enables its customers to access about 150 third-party data sources in real-time to improve decision-making and streamline customer experiences. 

Alloy is an industry leader, working with companies like Brex and Marqeta and top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures, Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and we’re looking to bring on incredibly talented individuals to help take us to the next level!

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

As the Senior Enterprise Implementation Manager, you’ll lead multiple concurrent implementations for our largest and most complex customers while acting in a hybrid role of project manager and technical/business consultant. Connecting with key stakeholders, you will design and execute the implementation as prospects transition into customers, all the while seeking to understand and meet the customer’s needs.

• Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
• Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
• Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
• Communicate clearly and effectively across all levels of client and internal teams
• Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
• Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
• Own any problems you discover along with the solution to these problems
• Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
• Optimize the implementation process - including the use of new tools to enable the process to move more efficiently
• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)

Alloy is looking for a results-driven individual passionate about innovative technologies in financial services. You don’t need to code but are familiar with systems integrations and web technologies (i.e API, Postman, etc). 

• You have 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients 
• You are passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
• You are experienced in driving the basics of a good project management plan—from risk management to communication strategies
• You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities
• You have outstanding interpersonal skills, both verbally and via email. You should have a knack for explaining complex concepts in a straightforward, clear manner
• You are able to travel once every 1-2 months. This role will require travel to visit one of our offices or to client sites where we directly support team members.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $125,000 - $145,000 with additional variable compensation.

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.