Manage delinquent customer accounts through outbound and inbound calls, payment arrangements, dunning letters, account holds, contract reviews, and detailed collection activity documentation. The role also includes auditing cancellation reports and providing professional, persuasive customer service while reducing overdue balances.
CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.
Key Responsibilities:
- Manage collection efforts with a high level of persuasiveness & professionalism.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Place account on hold for incoming orders until payment is received.
- Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
- Place outbound calls to delinquent customers to collect past due billing
- Receive inbound calls from customers that wish to make payments or payment arrangements
- Print, fold, and mail dunning letters to delinquent customers
- Audit the cancel reason report on a monthly basis
- May have additional duties as assigned by Management
Job Requirements/Experience:
- High school diploma required
- Minimum of 2 years B2C and “soft” collections experience a plus
- The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
- The pay for this position ranges from $42-52k in annual earnings.
What’s In It For You:
- Comprehensive and on-going training when you start, includes leadership development.
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
- Free monitored security system after 90 days.
CPI Security Systems Charlotte, North Carolina, USA Office
4300 Sandy Porter Rd, Charlotte, NC, United States, 28273
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