The Customer Retention Manager leads a team to enhance customer loyalty, reduce attrition, and drive sales through strategic initiatives and exceptional service.

As an Alarm Monitoring Advisor, you'll respond to alarms, communicate with first responders, and ensure customer satisfaction during emergency situations.

As an Inside Sales Advisor, you'll sell security and home automation products to customers primarily through incoming calls, ensuring excellent service while meeting sales goals.

The Outbound Business Development Representative drives sales growth by converting leads from home builders into security customers through calls, emails, and managing accounts using Salesforce.

The Manager of Public Relations & Partnerships will lead PR strategies, develop partnerships, manage media relations, and oversee community events to enhance CPI Security's brand presence and reputation.

The Operations Coordinator supports installation and service technicians by scheduling jobs, maintaining schedules, and training personnel on processes and technologies.

Implement and optimize multi-cloud Salesforce solutions across Sales, Service and related clouds. Design, configure, and deliver features through the SDLC, build flows and automations, integrate with external systems, create reports/dashboards, drive DevOps practices, consult with business stakeholders, and evaluate AppExchange solutions.

Lead engineering and support of on-prem, virtualized, and cloud infrastructure; manage endpoint standards, monitoring, backup/DR, patching, and system hardening; serve as escalation for incidents, drive automation, support compliance (NIST/CIS/PCI), and contribute to infrastructure projects, documentation, and SOPs.

The Customer Support Advisor assists customers with inquiries and issues related to security and automation services, ensuring satisfaction through problem-solving and communication.

Serve as the product backlog owner, translate stakeholder needs into user stories with acceptance criteria, prioritize work, participate in Agile ceremonies, define product vision and KPIs, and collaborate with development to deliver customer-focused product increments.

Design, execute, and maintain manual and automated tests for Salesforce Customer 360 (Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, Field Service) and ERP integrations via AWS. Validate APIs and data flows, log and triage defects in Jira, participate in Agile ceremonies, contribute to automation frameworks, set up test environments, and report QA status to stakeholders to ensure system quality and performance.

The Customer Retention Specialist will provide excellent customer service, resolve disputes, retain customers, improve retention rates, and ensure customer satisfaction with empathy and professionalism.