Jobs at CPI Security Systems

Manage delinquent customer accounts through outbound and inbound calls, payment arrangements, dunning letters, account holds, contract reviews, and detailed collection activity documentation. The role also includes auditing cancellation reports and providing professional, persuasive customer service while reducing overdue balances.

Sell residential, commercial, and new-construction security and home automation solutions through inbound and outbound calls. Advise customers, identify needs, recommend packages, upsell and cross-sell services, maintain accurate sales documentation, manage opportunities in Salesforce and other CRM systems, and meet or exceed sales quotas while providing excellent customer care.

Leads enterprise-wide technology strategy and operations, including cybersecurity, software engineering, analytics, AI/ML, infrastructure, architecture, vendors, budgets, helpdesk, and business systems. Partners with executive leadership to prioritize initiatives, modernize platforms, support acquisitions, improve scalability and resiliency, and drive customer and operational outcomes. Builds and develops the technology organization while overseeing governance, delivery, compliance, data management, and technology integrations.

Owns product backlog prioritization, user stories, acceptance criteria, product vision, roadmap alignment, and stakeholder communication. Partners with Agile development teams through sprint ceremonies and releases to deliver customer-focused value. Balances technical debt, user satisfaction, and business priorities while defining KPIs, analyzing product performance, and promoting continuous improvement.

Owns the marketing data and analytics ecosystem, building SQL-backed datasets, Tableau dashboards, KPI reporting, attribution analysis, and experiment measurement. The role monitors data quality, troubleshoots tracking across marketing platforms, analyzes channel and funnel performance, and delivers actionable insights to Marketing, Sales, agencies, and leadership. It also supports budget allocation, lead quality, conversion analysis, and marketing testing.

Owns the administration, engineering, optimization, and troubleshooting of the Genesys Cloud CX contact center platform. Responsibilities include outbound campaign strategy, Architect flows, ACD routing, telephony, integrations, reporting, workforce engagement, voice quality, compliance settings, and AI-enabled capabilities. The role partners with Salesforce, business, analytics, IT, carrier, vendor, legal, and contact center teams while creating documentation and supporting after-hours maintenance and critical incidents.

The Customer Support Advisor will provide exceptional service by resolving customer inquiries about security systems and products, utilizing various communication platforms.

Support the President and company executives by managing calendars, communications, travel, meetings, reports, dashboards, contracts, office logistics, and sensitive information. Coordinate executive events and operational priorities, track project deliverables, prepare presentations and correspondence, and identify process improvements. The role requires strong organization, discretion, communication, and proficiency with Microsoft Office, Salesforce reporting, and Tableau.

The Corporate Controller oversees the accounting department, manages financial operations, ensures compliance, prepares reports, and drives financial strategies with a focus on continuous improvement.

Lead enterprise learning strategy, onboarding, LMS oversight, talent reviews, leadership coaching, and training operations. Partner with business leaders to design and deliver learning programs, enable product and system launches, manage a direct report, and run high-potential and leadership development initiatives to improve performance and bench strength.

Design, build, test, and maintain full-stack cloud and on-prem applications. Integrate third-party PaaS, support CI/CD pipelines, troubleshoot SQL systems, participate in Scrum, document designs, and collaborate with stakeholders.

The Director of FP&A will lead budgeting, forecasting, and financial reporting while partnering with leaders and enhancing finance functions through technology and analytics.