Supports the payroll team in a payroll analyst capacity. The description provides no additional responsibilities, qualifications, experience requirements, compensation details, travel expectations, or clearance information.
Role description Owns and manages project-specific delivery; responsible for day-to-day resource management and project SoW execution ensuring delivery & cost excellence Key responsibilities Drive delivery execution and delivery excellence in adherence to SLAs• Primary owner for delivery execution & management: deliver to project SLAs & contractual requirements, project reviews, resource planning, budget and SLA management
- Track employee motivation and CSAT scores; maintain healthy work environment on projects to keep employee attrition in check
- Provide technical oversight for project & day-to-day problem resolution; Carry out day-to-day resource management- assignment of tasks, staffing, release and training
- Ensuring operational delivery excellence; drive process maturity through adoption of best practices shared by assurance team
- Ensure operational metrics for project are aligned to planned margins: execute project in-line with planned utilization, shoring and pyramid ratios
- Proactively share inputs with ADMs & Horizontal heads on project-specific issues on resource requirements, underperformance or scope
- Conduct periodic reviews and performance evaluation of project resources and drive improvement through regular feedback; ensure timely validation and approval of timesheets Lead governance activities for own project & support ADMs in account-level governance• Track and monitor project specific KPIs and report the same in prescribed format; share inputs with ADMs to support account-level tracking
- Forecast resource cost on existing projects and share inputs with ADMs
- Support ADMs in identification of margin improvement initiatives; driving implementation
- Coordinate with Solutioning team for technical onboarding / understanding on solution deployed in the project
- Onboard resources, assign roles & responsibilities and assess trainings needs; create project-specific delivery plan in line with overall project plan
- Coordinate account governance activities with ADMs and provide inputs to finance on invoicing, WIP revenue, validate accuracy for project cost loaded in the P&L Drive customer satisfaction by supporting ADM establish strong connect with key client stakeholders• Support frequent communication & periodic check-ins with client to build relationship
- Support ADM/AM/Horizontal Head in technical query & escalation resolution Key Interfaces• Coordinate regularly with ADMs for overall account/project governance covering delivery execution, development of project plan, implementation of margin initiatives, client engagement and resourcing decisions• Collaborate with, and share inputs on growth & innovation investment agenda with Horizontal Head; Horizontal Head/GSO to lead and put forth to investment committee• Work with ADMs to identify & pursue growth opportunities in the account• Collaborate with Delivery Assurance & Quality Mgmt. teams to ensure delivery excellence, and/or productivity initiatives are incorporated into the delivery model• Work with Finance on financial reporting and customer billing Key Metrics KPIs
- Utilization %
- Client satisfaction (CSAT)
- Attrition %
- Project overruns (% and #) KRAs
- Delivery efficiency metrics (Span of
control, Pyramid, Shoring)
- Delivery Quality scores (#Red projects,
SLA compliance, COQ, COPQ)
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
