Overview
At Esri, we make the world’s most powerful software that accelerates decision-making by unlocking the crucial context of location. Our customers tackle complex issues like sustainable development, supply chain management, public health, and community resilience. We create technology to support their efforts and shape our future; our customers inspire everything we do.
ArcGIS Hub is quickly expanding the ability to bring people together to discuss and collaborate spatially around ArcGIS’s catalog of authoritative data. This role will focus on our web services enabling in-app and programmatic customer workflows.
This role works with guidance from senior product and engineering leaders, while making independent day-to-day prioritization and execution decisions. It collaborates closely with engineers but does not require owning production code or system architecture.
Responsibilities
- Work with customers, leadership, and your development team to identify requirements and translate them into functional user stories for consideration
- Create and maintain performance dashboards to evaluate service usage to inform product objectives and development priorities
- Maintain a Product Backlog of user stories and defects, work with your team to refine and plan these items for development
- Organize and communicate development and release plans to stakeholders
- Collaborate with product engineering writers and product management to publish best practices through tutorials, blog articles, and conference presentations
- Validate and triage enhancement and defect requests in collaboration with Esri Support Services
Requirements
- 2+ years of experience working in an Agile software development environment
- Experience working with ArcGIS applications (such as ArcGIS Map Viewer and/or ArcGIS Scene Viewer) or other GIS technology
- Experience working with ArcGIS technologies (such as the ArcGIS Maps SDK for JavaScript, ArcGIS API for Python, or other ArcGIS REST APIs)
- Experience working with web services and APIs, including RESTful services, service contracts, and versioning
- Advanced communication and storytelling skillsets; able to convey complex ideas in various formats depending on context and audience
- Intermediate project management skillsets with the ability to coordinate, structure, and release functionality iteratively
- Beginner to intermediate knowledge of cloud-native web service architecture, reliability, monitoring, and operational concerns (availability, performance, error handling)
- Bachelor’s degree in Computer Science, GIS, Information Science, or another related field
Recommended Qualifications
- Experience supporting enterprise-scale or other developer-focused products
- Familiarity with ArcGIS Hub, Grafana, AWS, Postman, and Playwright
- Familiarity with Python, SQL, TypeScript, or JavaScript
- Familiarity with CI/CD pipelines and DevOps practices for testing and deployment
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri Charlotte, North Carolina, USA Office
Charlotte, United States
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