Office 365 Engineer

Description and Requirements
Role Value Proposition:
The Exchange engineer will be responsible for the implementation and support of Microsoft Office 365, Exchange On-premise, and Resource Scheduler, and will work with other engineering teams to facilitate the growth of messaging capabilities within MetLife. The Exchange engineer will ensure the reliability and security of globally distributed messaging services.
This is an exciting opportunity to grow in a large, diverse technical environment, supporting more than 90,000 mailboxes and 20+ Office 365 tenants globally. As part of the Messaging Team, you will be at the forefront of enterprise-scale innovation and collaboration. With an emphasis on governance, security, and performance, this role empowers you to make a tangible impact on how MetLife communicates and operates globally.
Success in this role requires hands-on messaging experience and proficiency in Active Directory, networking, DNS, and email security. You'll collaborate closely with cross-functional engineering and regional teams in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities:

• Responsible for Microsoft Office 365 and Exchange on-premise in multi-site, multi-tenant, multi-domain, and global messaging environments
• Provide day-to-day monitoring, troubleshooting, and support of e-mail infrastructure
• Automation through PowerShell scripting
• Identify and streamline existing processes
• Monitor and respond to issues or user service requests reported by the Service Desk, and create and resolve problem tickets
• Enhance procedures for routine Exchange server maintenance/operations tasks
• Troubleshoot issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution

Essential Business Experience and Technical Skills:
Required:

• 2+ years of enterprise messaging leveraging Microsoft technologies
• 2+ years of experience with Microsoft Office 365 and/or Exchange Hybrid
• Ability to provide 2nd/3rd level support
• Experience in large-scale messaging environments
• Excellent written, communication, and analytical skills
• Customer service orientation and strong teamwork mindset

Preferred:

• Bachelor's degree in computer science (or related discipline)
• Knowledge of Azure Databricks & OpenBlue Employee Resource Scheduler
• 2+ years of work experience in Microsoft Exchange, Email Security, DNS, and Active Directory
• 2+ years of work experience with scripting with PowerShell, VB, .net or scripting for Identity Management/Directory Sync.
• Experience with Proofpoint and/or Cisco Email Security perimeter security appliances is a plus
• Microsoft Certified Systems Engineer: Exchange Office

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $85,000 - $105,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$85,000 - $105,000
#BI-Hybrid