Functional Analyst & Scrum Master

Description and Requirements
Role Value Proposition:
Join our dynamic team at MetLife, where we are revolutionizing the marketing technology landscape. We are committed to delivering innovative solutions that enhance customer engagement and drive business growth. If you are passionate about technology and enjoy the collaboration & innovation that comes with successful teams, we want to hear from you!
This is a unique role that combines engagement as a Technical Functional Analyst with the day-to-day responsibilities of managing an agile team as a Scrum Master. Fundamentally, you will play a pivotal role in managing, defining, and communicating the capabilities that drive engaging digital experiences. We are seeking a passionate, customer-centric marketing technology analyst who thrives at the intersection of marketing and technology. You will immerse yourself in our portfolio of digital marketing platforms and lead the charge in driving innovative solutioning & delivery across MetLife's digital properties.
Key Responsibilities:

• Business Objective Analysis: Collaborate closely with business partners and global stakeholders to define and manage the technical capabilities required to drive marketing enablement.
• Technology and Business Liaison: Translate business requirements into specific technology requirements and user stories. Serve as the interface between technology and business partner teams to ensure accurate delivery of solutions.
• Requirements Management: Author business cases, user stories, and acceptance criteria for seamless implementation by the development team. Understand technical designs as they relate to business needs.
• Agile Best Practice: Promote Agile values & principles and implement Agile best practices to foster a continuous learning mindset and a strong track record of incremental delivery of business outcomes.
• Collaboration & Partnership: Partner with the Product Owner & Product Manager to support short and long-term planning, maintaining a healthy team backlog ready for execution.
• Proactive Management: Manage interdependencies between teams, anticipate potential impediments to delivery, and proactively mitigate challenges to ensure delivery on commitments.
• Measurement & Reporting: Lead the tracking and reporting of agile team metrics, proactively addressing anti-patterns, mitigating issues, and escalating as needed.
• Communication: Communicate effectively with both leadership and team members to provide clear status and expectation setting across the stakeholder group.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in computer science, Engineering, or a related tech or relevant experience
• 0-2+ years of experience in software engineering and/or marketing technology.
• 0-2+ years of experience in business analysis and the development of use case & requirement definitions
• Familiarity with Agile best practices and the Software Development Lifecycle (SDLC)
• Strong collaboration and facilitation skills.

Preferred:

• Demonstrated ability to work in a global environment with matrixed organizational management.
• Experience in one or more of the following Marketing Technology domains: Web Experience Management, Campaign Management, E-commerce, Testing & Optimization, or Data Management.
• Certified Scrum Master with knowledge of SAFe Agile Best Practices.
• Experience in a client-facing role/environment.
• Start-up mindset, with a lean towards action and test & learn practices.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $70,000 - $85,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$70,000 - $85,000
#BI-Hybrid