Design, develop, test, and deploy ServiceNow ITSM applications (including CMDB, Knowledge, Service Catalog). Perform analysis, create technical designs, automate tests, troubleshoot production issues, participate in Agile sprint planning, and mentor junior engineers.
Description and Requirements
Duties: Serve on the ServiceNow Application Development team, analyzing and solutioning projects within the ServiceNow IT Service Management (ITSM) application. Perform analysis, technical design, development and implementation of new applications, enhancements, and production fixes in ServiceNow. Analyze, design, and develop complex functionality in ServiceNow's IT Service Management, Configuration Management Database (CMDB), Knowledge Management, Service Catalog and Requests applications. Interact with business partners and internal and external resources to develop Agile Sprint Planning ranging from estimation, user story breakdown to user story review and feedback. Build unit test scripts, fix defects found in quality assurance (QA) and user acceptance testing (UAT) and create automated test scripts using defined tools for ServiceNow. Create design documentation describing installation and operating procedures, diagnose complex issues and troubleshoot code, including the investigation, resolution and fixes for incidents and problems to support production activities. Participate in deployments to validate changes in production. Mentor junior engineers and develop the existing team's technical capabilities.
Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field (will accept foreign education equivalent) and three (3) years of experience performing application configuration, including workflows and documentation. Position requires three (3) years of experience performing enterprise and/or IT service management.
Work Arrangement: Hybrid - 3 days in office/2 days remotely.
"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
The wage range for applicants for this position is $115,372.00 to $133,600.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is 115,372 -133,600. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
115,372 -133,600
#BI-Hybrid
Duties: Serve on the ServiceNow Application Development team, analyzing and solutioning projects within the ServiceNow IT Service Management (ITSM) application. Perform analysis, technical design, development and implementation of new applications, enhancements, and production fixes in ServiceNow. Analyze, design, and develop complex functionality in ServiceNow's IT Service Management, Configuration Management Database (CMDB), Knowledge Management, Service Catalog and Requests applications. Interact with business partners and internal and external resources to develop Agile Sprint Planning ranging from estimation, user story breakdown to user story review and feedback. Build unit test scripts, fix defects found in quality assurance (QA) and user acceptance testing (UAT) and create automated test scripts using defined tools for ServiceNow. Create design documentation describing installation and operating procedures, diagnose complex issues and troubleshoot code, including the investigation, resolution and fixes for incidents and problems to support production activities. Participate in deployments to validate changes in production. Mentor junior engineers and develop the existing team's technical capabilities.
Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field (will accept foreign education equivalent) and three (3) years of experience performing application configuration, including workflows and documentation. Position requires three (3) years of experience performing enterprise and/or IT service management.
Work Arrangement: Hybrid - 3 days in office/2 days remotely.
"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
The wage range for applicants for this position is $115,372.00 to $133,600.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is 115,372 -133,600. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
115,372 -133,600
#BI-Hybrid
Top Skills
Cmdb
Knowledge Management
Service Catalog
Servicenow
Servicenow Itsm
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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