Manager - Delivery Management - eCRMs

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

This role sits within the eCRMs Technology Delivery organization and is responsible for driving disciplined, end-to-end delivery of technology initiatives supporting enterprise customer relationship management platforms. As a Manager, Technical Delivery, you will lead execution across multiple workstreams within large, complex programs—such as ETP Diamond—ensuring delivery is predictable, well-governed, and aligned to strategic outcomes.
This role requires a strong program management mindset, with a focus on risk identification and mitigation, dependency management, proactive issue resolution, stakeholder engagement, and communication strategy execution. The role partners closely with Product, Engineering, Architecture, Marketing, Communications, and business stakeholders to support successful program delivery and adoption.

• Manage delivery of technology initiatives across multiple workstreams within large-scale programs (e.g., ETP Diamond). 

• Drive detailed delivery plans, milestones, and execution tracking to ensure alignment with scope, timelines, and quality expectations. 

• Ensure transparency through consistent reporting of progress, risks, dependencies, and outcomes. 

• Proactively identify, assess, and manage delivery risks, issues, and interdependencies across teams and systems. 

• Develop and execute mitigation and contingency plans to minimize impact to delivery timelines and quality. 

• Escalate critical risks and blockers in a timely and structured manner, with clear recommendations. 

• Partner with Product, Engineering, Architecture, Marketing, Communications, and Business stakeholders to align on priorities, sequencing, and delivery approach. 

• Support governance routines including program reviews, status reporting, and decision forums. 

• Ensure stakeholders are informed and engaged, with clear articulation of trade-offs, impacts, and delivery considerations. 

• Enable effective Agile execution, including sprint planning, backlog refinement, and release coordination. 

• Ensure work is well-defined, prioritized, and sequenced to optimize delivery outcomes. 

• Drive continuous improvement in delivery processes, team velocity, and predictability. 

• Maintain a working understanding of system architecture, integrations, and dependencies within the eCRMs ecosystem. 

• Ensure adherence to enterprise technology standards, risk controls, and compliance requirements. 

• Partner with engineering teams to ensure release readiness, production stability, and operational resilience. 

• Contribute to execution of ETP Diamond, a strategic transformation initiative modernizing eCRMs platforms. 

• Support delivery of integrated, scalable solutions aligned to long-term architecture and platform strategy. 

• Drive consistency in delivery practices across the broader eCRMs portfolio. 

• Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
• Knowledge of software development lifecycle (SDLC) methodologies and practices
• Knowledge of Project Management
• Knowledge of Technology Delivery
• Knowledge of Agile management tools such as Jira, Rally, or similar platforms
• Work Experience:
• Experience in project management, delivery management, or a related job within the technology sector
• Experience in leading and mentoring technology delivery teams
• Experience in working in an Agile/Scrum environment
• Experience in application design, software development, and automated testing
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Experience in automation testing and documentation (i.e., automated, functional, and performance)
• Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms
• Licenses and Certifications:
• Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
   

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.